Enterprise Customer Success Manager job opportunity at CRESTA.

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CRESTA Enterprise Customer Success Manager
Requires: Professional - XP
Pattern: full-time
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Bachelor's (B.Sc.)
United States Of America

Enterprise Portfolio Management: Oversee a portfolio of approximately 10-15 enterprise #clients, ensuring comprehensive #management of large-scale organizations and effectively handling a mid-size volume of #accounts. __ Customer Relationship Management: Foster deep and strategic relationships with our #customers, acting as a trusted advisor and advocate __ Customer Journey Optimization: Continuously #analyze and improve the customer journey, identifying opportunities to enhance customer experience and drive #product adoption __ Renewal and Expansion: Drive renewal and expansion efforts, ensuring customers are maximizing the value of our products and #services and identifying opportunities for upselling and cross-selling __ Metrics and KPIs: Track and be driven by broader Customer Success team KPIs including NRR and GRR. __ Data-Driven Decision Making: Leverage #data and analytics to inform decision-making and identify areas for improvement __ Collaboration: Collaborate closely with #sales, marketing, product, and engineering #teams to ensure a seamless customer experience and drive #business growth __ Account Management: Lead #project and stakeholder management efforts by engaging with customers at all levels, from individual agents to executives, through regular meetings and executive business reviews (which you'll run) __ Be a Builder: Build and configure the #Cresta product for customers, while also enabling them to be fully enabled and self-sufficient

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