Junior Application Support Specialist (SAP ByDesign) job opportunity at Accenture Plc.

Bachelor's (B.Sc.)

Budapest, Hungary

Budapest....Hungary

summarize with Ai

Accenture is a leading global provider of a broad range of professional services in strategy and consulting, interactive marketing, information technology and business operations services, with digital capabilities in all of these areas. With more than 800,000 employees worldwide, we serve clients in more than 120 countries. About the role Join our Tech Support team in Budapest and start your career in IT Application Support! In this entry-level role, you’ll learn how to manage and resolve application incidents for SAP ByDesign, a leading cloud-based ERP solution used across Europe. Working within an ITIL-based service environment, you’ll collaborate with experienced professionals, supporting business users and gaining hands-on experience with enterprise systems. This position is ideal for graduates or early-career professionals who want to grow into the IT support or SAP domain. Comprehensive on-the-job training and mentoring will be provided. What will you do Receive, log, and track application incidents and service requests using ticketing tools (ServiceNow or Jira) Communicate with business users in English (and German, if applicable) to understand and resolve issues effectively Support technical teams in coordinating issue resolution and monitoring service-level targets (SLAs) Document incident details and escalate recurring issues following ITIL best practices Participate in continuous learning — including structured training on SAP modules and other enterprise systems Contribute to an international support team focused on technical excellence and customer satisfaction