Senior Service Controller (Infrastructure Management) job opportunity at Accenture Plc.



bot
Accenture Plc Senior Service Controller (Infrastructure Management)
Requires: 0 years - XP
Pattern: other
apply Apply Now
Salary:
Status:
Copy Link Report
Bachelor's (B.Sc.)
Ho Chi Minh City, Vietnam
Ho Chi Minh Ci..........Vietnam

Job Description Service Management Leadership: Lead and manage the ITIL service management processes, including Incident Management, Problem Management, Change Management, Service Request Management, Configuration Management, and Service Level Management. ITSM/tooling Functional Support: Be a liaison with the tooling support team/developers as it relates to configurations in ITIL processes. Process Improvement: Continuously evaluate and improve ITIL processes to enhance service delivery, efficiency, and customer satisfaction. Stakeholder Engagement: Collaborate with business stakeholders, IT teams, and external vendors to ensure alignment of IT services with business objectives. Maintain and develop customer relationship. Monitoring: Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) to ensure compliance and identify areas for improvement. Prepare and present governance meeting (Operational, Steering committees) Incident and Problem Management: Lead the resolution of major incidents and problems, ensuring root cause analysis and preventive measures are implemented. Change Management: Manage the change management process and CAB to ensure changes are implemented smoothly and with minimal disruption to services. Documentation and CMDB: Maintain comprehensive documentation of ITIL processes, procedures, and ITSM configurations. Ambassador for Accenture: Share Accenture success experience & legacy, Relay the local & regional messages & strategy, Ease the inter-site communication/cross cultural aspects

Other Ai Matches

Collections Officer with German Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Products Industry Architect Applicants are expected to have a solid experience in handling Technology & Information Architectures related tasks
Enterprise AI Value Strategy Manager or Senior Manager Applicants are expected to have a solid experience in handling Data & AI related tasks
Logistics and Technical Support Analyst - 6004958 Applicants are expected to have a solid experience in handling Information Technology Operations related tasks
Mainframe Software Junior Developer – Early Careers - Analyst Applicants are expected to have a solid experience in handling Software Engineering related tasks
Advertising Sales Rep Associate Applicants are expected to have a solid experience in handling Sales as a Service related tasks
Custom Software Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Infrastructure & Capital Projects – Senior Construction Manager, ANS Applicants are expected to have a solid experience in handling General related tasks
Security Architect Applicants are expected to have a solid experience in handling Security related tasks
React Native Developer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Developer - Back End - Digital Banking Applicants are expected to have a solid experience in handling Software Engineering related tasks
SAP MM/IM Associate Manager Applicants are expected to have a solid experience in handling Business & Technology Integration related tasks
Custom Software Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
DE030707-Instructor Senior Analyst Applicants are expected to have a solid experience in handling Training & Development related tasks
Cloud Platform Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Business Analyst Applicants are expected to have a solid experience in handling Product Development related tasks
Custom Software Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Customer Contact Comms Associate-Messaging Applicants are expected to have a solid experience in handling Customer Services related tasks
Workday Core Finance Applicants are expected to have a solid experience in handling Business & Technology Integration related tasks
General Ledger Accounting ( RTR ) - English Speaking Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Record to Report Ops Analyst Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Finance Process & Ops Analyst Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Microsoft Intune Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks