Commercial Customer Success Manager job opportunity at Workato.

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Workato Commercial Customer Success Manager
Requires: 3-years - XP
Pattern: full-time
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Bachelor's (B.Sc.)
New York, United States Of America
New York....United States Of America

Develop and maintain strategic business #relationships with customers to drive adoption and retention. Provide technical Workato product expertise. Be the expert in deployment models and governance structures and share best practices from a business and technical perspective. Educate People, Marketing, Sales, Customer and Finance Operations on the business value achieved through automating their processes. Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups. Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution. Provide quantitative/qualitative analysis to inform team decision-making and product roadmap. Become the trusted customer advisor and be the customer advocate within Workato. Be available to work US hours.

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