Customer Success Manager job opportunity at Workato.

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Workato Customer Success Manager
Requires: 3-years - XP
Pattern: full-time
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Bachelor's (B.Sc.)
PALO ALTO, California, United States Of America
PALO ALTO, Cal..........United States Of America

Own a portfolio of 70 Growth customers as their dedicated CSM to increase #consumption, deepen engagement, and grow retention rates. Work directly with Workato’s Growth customers to help them achieve their desired outcomes and achieve success with Workato. Proactively drive implementation of new use cases with Workato, identifying new department and product capability whitespace for customers. Influence customers in their automation, orchestration, and agentic roadmap planning as it relates to Workato. Contribute to overall team strategy and ongoing 1:many customer engagements. Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as custom group trainings/webinars, new collateral, targeted video engagement, and Workato integrations Represent the voice of the customer and influence the product development roadmap.

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