Customer Success Manager job opportunity at Magnet Forensics Inc..

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Magnet Forensics Inc. Customer Success Manager
Requires: 1-year - XP
Pattern: remote
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Professional Certificate
United States Of America

Act as a trusted advocate for your customers, driving their success through effective adoption and value realization of Magnet’s #products and services. __ Leaning on experience in the DFIR field, advise #customers on best practices and workflows to attain value realization of Magnet’s product suite. __ Maintain a deep understanding of the competitive landscape and market trends within the #DFIR space. __ Use Gainsight to manage customer 360-degree (#C360) view and ensure stakeholders have useful product data at the right time. __ Detect early warning signs of negative customer sentiment and collaborate with internal stakeholders to ensure proactive engagement and resolution. __ Execute successful customer onboarding and implementation, including product, network, and license set-up, for a variety of digital forensic tools.

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