IT Regional Service Manager job opportunity at DHL.

Bachelor's (B.Sc.)

Al Muharraq, Bahrain

Al Muharraq....Bahrain

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YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist! Overall Role Purpose Lead and modernize end-user services, digital workplace platforms, and cloud hosting operations across 19 MENA countries supporting 6,000+ users. Deliver secure identity services, automation-driven IT operations, and resilient cloud/on-prem hosting. Drive continuous improvement, financial efficiency, and strong alignment with global IT standards. Your Tasks: Digital Workplace & End-User Service: Own end-to-end end-user services delivery across MENA. Manage Microsoft 365, Intune, Azure AD, devices, collaboration tools, and access services. Enable zero-touch provisioning and automation to reduce support demand. Deliver digital employee experience and self-service capabilities. Monitor and improve endpoint health, adoption, and productivity metrics. Application Hosting & Cloud Operations: Oversee server estate across private cloud, VMware, and Azure. Manage build/run lifecycle, patching, upgrades, DR, backup standards. Standardize application hosting, security baselines, and performance KPIs. Support migration to cloud and modernization initiatives. Maintain CMDB accuracy and infrastructure lifecycle planning. Service Operations & Reliability: Drive ITIL v4 service management practices. Improve MTTR, SLA performance, and proactive monitoring. Implement experience-based SLAs and service analytics. Manage audits, compliance checks, and configuration standards. Cybersecurity & Compliance: Enforce identity security, MFA, conditional access, zero-trust policies. Support compliance for data privacy and regulated jurisdictions. Partner with security teams on risk mitigation and incident response. Cost Optimization & FinOps: Lead cost control and budget optimization for workplace and hosting services. Manage licensing, assets, cloud consumption, and vendor contracts. Run continuous TCO reduction and capacity optimization programs. Leadership & Stakeholder Management: Partner with country IT teams and global IT functions. Manage strategic vendors and service providers. Build skills in automation, scripting, cloud, and experience analytics. Your Profile: Bachelor’s degree in computer science, Engineering, or related field 12+ years in IT infrastructure/workplace roles 5+ years managing end-user services and cloud platforms in multinational environments Deep expertise in Microsoft technologies (M365, Azure, Windows Server/Client, Identity management & Directory Services). Strong proficiency in VMware virtualization, cloud orchestration (private/public), and ITIL v4 best practices. Financial expertise in budget forecasting, vendor ROI analysis, and CAPEX/OPEX optimization. Proven success in designing cloud-first strategies that minimize downtime and ensure compliance with GDPR, ISO 27001, and industry standards. Executive-level communication translates complex technical issues into clear business value for C-suite stakeholders. Conflict resolution navigates cross-functional priorities to drive innovation while maintaining operational stability. Strategic decision-making aligns IT initiatives with business goals to enhance efficiency, security, and scalability. Crisis management anticipates risks, mitigates disruptions, and ensures business continuity. Our Offer: · Strong career support in an international environment. · Great culture and colleagues. · Multifarious benefit program. Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!