CHIEF OF SHELTER INTAKE, ASSESSMENT, AND OPERATIONAL CAPACITY job opportunity at New York City Government Jobs.

Home Jobs In United States Of America Tag: Homeless Services CHIEF OF SHELTER INTAKE, ASSESSMENT, AND OPERATIONAL CAPACITY position at New York City Government Jobs


Date2026-03-05 bot
New York City Government Jobs CHIEF OF SHELTER INTAKE, ASSESSMENT, AND OPERATIONAL CAPACITY
Experience: 4-years
Pattern: full-time
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Homeless Services

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degreeMaster's (M.A.)
United States Of America

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE IMMEDIATELY REACHABLE ON ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE EXAM # 1121. The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity. DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness. The Division of Shelter Intake, Assessment, and Operational Capacity is responsible for the oversight of the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children, across both directly operated and contracted, provider sites. Central to the Division’s work is the housing of all shelter populations and the implementation of critical programming and shelter initiatives that support the City’s most vulnerable residents. The Chief and their team ensure that all intake and assessment sites function within established budgets, uphold the health and safety of clients, and remain in full compliance with federal, state, and local laws and regulations. A key component of the Division’s responsibilities is maintaining an accurate and efficient vacancy management system that operates 24 hours a day, seven days a week, 365 days a year, across all five boroughs. This ensures shelter resources are utilized effectively, and individuals are placed in appropriate accommodations without delay. Several specialized operational units fall under the Division’s oversight, including Housing Emergency Referral Operations (HERO), which function as a 24/7 hub for all shelter placements, transfers, and vacancy reconciliation, including overnight and conditional placements for families. __ - Exercise authority for developing and implementing DHS program initiatives, partnering with federal, state and city agencies, and quasi-public/private sector organizations in an effort to gain fiscal and legislative and /or programmatic support for DHS programs and policies. Brief DHS, DSS, as needed, City Hall leadership on processes, identified challenges, and new initiatives. Administers and directs the policy development and implementation of program initiatives of DHS. - Lead executive team in Intake and DSS partners to identify opportunities for innovations that improve clients experience, respond to changing conditions and mandates, and/or enhance efficiency. - Clearly articulate DHS’ mission, values, and priorities to a broad range of constituents and decision makers both verbally and in writing. - Create, develop, and strengthen new and existing partnerships to support DSS’ emerging and established programmatic needs. - Routinely represent the DSS Commissioner and/or DHS Administrator in public hearings, at community meetings and events, and in meetings with advocates, elected officials, and community leaders. __ Hours/Shift: Managerial Work Schedule ADMINISTRATIVE DIRECTOR OF SOC - 10056 __ Minimum Qualifications 1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or 2. Education and/or experience equivalent to "1" above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows: (A) A master’s degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience; and/or (B) Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in “2(A)” above for each year of experience up to a maximum of three years; or (C) A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience. However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in "1" above. __ Preferred Skills - Executive-level experience a strategic thinker and consensus builder who is knowledgeable about homeless policy and related program operations. - Exceptional oral and written communication skills in order to effectively convey the agency vision to staff, providers, and the public and a demonstrated ability to achieve desired outcomes. - Working knowledge of New York City and State regulations that govern DHS. 55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. __ Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/. Residency Requirement New York City Residency is not required for this position __ Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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CHIEF OF SHELTER INTAKE, ASSESSMENT, AND OPERATIONAL CAPACITY Applicants are expected to have a solid experience in handling Homeless Services related tasks