North America Services Director job opportunity at Civica.

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Date2026-03-04T17:19:54.232Z bot
Civica North America Services Director
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Winnipeg, Canada
loacation Winnipeg....Canada

📍 Hybrid – Winnipeg, Manitoba, Canada  ✈ Travel across North America (with occasional international travel)  🕒 Full-time | Senior Leadership Role  Lead Services That Power Public Impact   At Civica, we build software that powers critical public services. Over 5,000 public bodies worldwide rely on us to support more than 100 million citizens. Now, we’re looking for an exceptional leader to take our North America Services organisation to the next level.  This is not just a delivery role.  This is a strategic leadership opportunity to shape how mission-critical technology is implemented across Local Government and Health & Care sectors.  If you are commercially sharp, operationally excellent, and passionate about building high-performing teams that deliver real impact — this is your platform.  The Opportunity   As  North America Services Director , you will own and execute the Services strategy across our North American markets, including Canada and the United States.  You will:  Lead high-value software implementation services  Drive operational excellence and profitability  Strengthen executive-level customer relationships  Build scalable delivery models  Align cross-geography operations with UK and APAC teams  Play a critical role in Civica’s next phase of growth  You will report to the Vice President of Software Services (based in the UK), with close alignment to Market Executive Directors.  What You’ll Be Accountable For   🚀 Delivery Excellence   Ensure projects are delivered on time, on scope, and on budget  Maintain quality, financial, and operational performance standards  Lead project governance and escalation management  provide Board / Executive level reporting on Services portfolio, key customer projects, transformation initiatives and services revenue  📊 Strategic & Commercial Leadership   Develop scalable service models and delivery strategies  Drive profitability, revenue forecasting, and cost optimisation  Support business development and cross-functional initiatives  👥 Inspire & Build High-Performing Teams   Lead teams across Project Management and Implementation  Foster a culture of accountability, collaboration, and excellence  Build organisational capability through effective structure, development, and succession planning  🤝 Executive Client Engagement   Partner with senior stakeholders across Local Government and Health markets  Anticipate client needs and manage complex escalations  Drive customer satisfaction and long-term value creation  🔄 Innovation & Continuous Improvement   Champion best practices and service innovation  Lead consolidation and transformation initiatives  Standardise global ways of working  You are a senior services leader who thrives in complex, global matrixed (cross time zoned) environments and knows how to turn strategy into measurable results.  You bring:  Director level leadership with strong commercial judgement  Deep expertise in project governance, forecasting, and operational optimisation  Demonstrated ability to align service delivery with commercial strategy to grow revenue, margin, and drive Time To Value  Proven success leading service delivery functions at scale  Demonstrated ability to align service delivery with commercial strategy to grow revenue, margin, and drive Time To Value  Strong stakeholder influence across Sales, Product, Support, and Development  Experience managing change and leading organisational transformation  A data-driven mindset with the ability to turn insight into action  Experience within GovTech, public sector software, or health & care markets is highly desirable.  Why Join Civica?   This is a career-defining leadership opportunity.  At Civica, you will:  Lead services that directly impact communities and citizens  Shape the future of GovTech in North America  Join a business at a pivotal stage of strategic growth  Collaborate with global leaders across UK, APAC, and North America  Build and scale a high-performing services organisation  Grow your Directorship career in a company with strong purpose and ambition  We’re passionate about the difference technology makes in public services — and we’re looking for leaders who are too. 

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