Support Team Leader - Local Government job opportunity at Civica.

Home Jobs In Australia Tag: Job Support Team Leader - Local Government position at Civica


Date2026-02-23T03:01:57.268Z bot
Civica Support Team Leader - Local Government
Experience: Highly Experienced
Pattern: Full-time
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loacation Sydney, Australia
loacation Sydney....Australia

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.   Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.   As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.   Why you will love this opportunity as a Support Team Leader at Civica This role provides the opportunity to shape the performance and development of a high‑impact support team that works closely with local government customers across Australia. You will lead a group of Support Analysts, guiding consistent, high‑quality service delivery and embedding a strong customer‑first mindset across the team. You will play a key role in strengthening Civica’s support operations by removing friction points, improving processes, and working collaboratively with Product, Engineering and Customer Success to resolve issues at scale. The position offers meaningful scope to influence service outcomes, lift team capability, and contribute to high‑quality customer experiences across Civica’s Local Government products. What you will need to be successful in this role Experience in technical or customer support roles, with a background in managing, leading, or mentoring support teams in a SaaS or enterprise software environment. Strong understanding of service management principles and frameworks, ideally ITIL‑aligned. Ability to use data, customer insights, and case trends to guide decisions and drive continuous service improvement. Well‑developed coaching skills—able to build team capability, lift performance, and foster accountability. Confidence managing escalations and supporting analysts through complex technical issues. Strong communication and stakeholder management skills, with the ability to work effectively across Product, Engineering, Customer Success and other internal teams. Experience supporting cloud, on‑premise, or hybrid environments. Familiarity with platforms such as Salesforce Service Cloud, Zendesk, Jira, or similar service/ticketing tools.

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