Experienced IT Service / Operations Manager job opportunity at EUROPEAN DYNAMICS.

Home Jobs In Greece Tag: Job Experienced IT Service / Operations Manager position at EUROPEAN DYNAMICS


Date2026-03-02T10:34:59.383Z bot
EUROPEAN DYNAMICS Experienced IT Service / Operations Manager
Experience: 8-years
Pattern: Full-time
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loacation Athens, Greece
loacation Athens....Greece

Are you an ambitious and highly motivated IT Service/Operations Manager looking for an exciting new challenge? We currently have a vacancy for a dynamic and experienced professional to join our team at our company headquarters in Athens, with occasional onsite missions to client premises across Europe. What You'll Do: Lead and coordinate the operations and support teams of the company (Service Desk and Technical Support groups), covering various international projects; Overall responsibility for maintaining the operational integrity of the technologies and services provided, ensuring all day-to-day operational activities are carried out in a timely and reliable way; Overall responsibility for IT Facilities Management within the company’s data center or external (client premises, private/government cloud); Ensure compliance with Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) both internal (company-facing) and external (client-facing); Apply and coordinate ITIL Service Operation Processes such as event management, incident management and request fulfillment; Cooperate with the company’s development teams for implementing ITIL processes within the products’ design; Utilize Service Management tools and create reports on the operational status and activities pertaining to operations; Resolve conflicts and remove obstacles that occur. Must-Have Qualifications: University degree in an IT-related field; ITIL Foundation Certification or higher; Excellent command of the English language; At least 8 years of experience in a professional environment offering Service / Operations management, covering critical systems and using state-of-the-art tools from a senior position; Experience with IT-Projects based on Agile procedure; Experience with continuously building, deploying, and updating software and environments in an agile framework; Experience in the use of ITIL-compliant ITSM tools such as BMC Remedy, ServiceNow, Samanage, or equivalent. Nice-to-Have Qualifications: Familiarity with and/or DevOps certification; Certification in Agile Methodologies; Certification in PM Methodologies; More than 10 years of IT Service/Operations manager experience.

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