Customer Care Trainer job opportunity at Public Group.

Home Jobs In Greece Tag: Job Customer Care Trainer position at Public Group


Date2026-03-02T10:18:09.384Z bot
Public Group Customer Care Trainer
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Kifisia, Greece
loacation Kifisia....Greece

Why Join Us? It's More Than a Job in Retail, It's Your Story. At Public Group, we believe in the power of our people in a sustainable way. That's why we're not just focused on what you do, but who you become. We're committed to fueling your growth, because when you win, we all win. Imagine a place where you feel supported, valued, and empowered to make a real difference. A place where you can build a career you love, to leave your mark in our story! Public Group strategically invests to create an ecosystem of innovative scaleups around its core Omnichannel Retail business, with the objective to provide exciting customer experiences powered by operational excellence. We bring together technology, talent & entrepreneurship to create value in the Greek market & society. Our Omnichannel retail, in Greece and Cyprus, is the love brand Public, a Leading Omnichannel Home Living, Tech & Entertainment Retailer with long lasting heritage. Innovation is part of our DNA. Through our ecosystem of startups and organizations, - iRepair, Klarna, Douleutaras.gr, SVUUM, Bookvoice, BOX NOW, our tech PublicNEXT, Endeavour, Big PI, Metavallon, & Venture Friends - we offer pioneer services to our consumers. We operate 60 stores, 3 eShops and an ecosystem of digital properties such as: public ticketing, public business and bookfriends.gr. We are looking for a dynamic  Customer Care Trainer  to design, deliver and continuously enhance the training framework of our Contact Center, ensuring high service standards and operational excellence.   Key Responsibilities: Training Design & Delivery Develop and continuously update training materials (manuals, e-learnings, quizzes) Deliver onboarding training programs for new hires Provide ongoing training, upskilling and reskilling for existing agents, including:   Training Evaluation & Feedback Identify skills gaps at individual and team level Conduct call monitoring to ensure quality and effectiveness Measure training effectiveness and performance improvement Prepare progress reports and improvement recommendations   Knowledge Base Management (PublicPedia) Manage and continuously update the procedures database (PublicPedia) Ensure all documentation remains accurate, up-to-date and aligned with operational changes   Collaboration & Continuous Improvement Work closely with the Operations team to identify training needs Implement improvement initiatives to enhance Contact Center performance Contribute to a culture of continuous learning and development Requirements: Experience in Training and  within a Contact Center environment Strong analytical skills with the ability to translate insights into action Excellent communication and facilitation skills Structured thinking and results-driven mindset Experience in developing training materials and delivering presentations What we offer:  💼  Competitive compensation & benefits package 💰  Performance-based bonus scheme 🧑‍⚕️  Comprehensive life & health insurance 🏡  Flexible hybrid working model  – to support your work-life balance 🧡  Psychological support  via a professional helpline for you and your family 🚀  Career growth opportunities  in a role that evolves with you 🎉  Valuable experience  in a well-known and fast-growing organization 📚  Continuous learning  and upskilling through tailored programs 🏃🏽‍♂️  Employee Wellness Program  – office Pilates & sports teams (padel, football, volleyball & more) 🚗  Alternative transportation  with company shuttle buses to our offices 📲  Exclusive access to our employee app , OrangeGen, packed with tools, news & perks What Does OrangeGen Offer? 🔗  Connect : Engage with your colleagues and management seamlessly, ensuring you're always in the loop and part of our dynamic community. 🎉  Recognize : Celebrate achievements and milestones with a culture of recognition that boosts morale and fosters a positive work environment. 🏆  Custom Rewards : Enjoy personalized rewards and kudos, tailored to recognize your unique contributions and achievements. By joining us, you’ll be part of a forward-thinking company that prioritizes open communication, employee recognition, and personalized rewards. Are you ready to be the next #OrangeGen maker? Orange Gen, is our team of 2.200 people who are committed to cultivating an innovative retailtainment environment, supporting continuous development, and embracing flexibility—all while placing customer centricity at the forefront. We believe in fostering a culture that values your contributions, boosts your ambitions, and supports personal and professional growth. “Joy at Public” is our main motto which lies in creating a workplace where every individual is empowered to excel and evolve, always keeping the customer at the heart of our endeavors. We like to share our moments under the #OrangeTeam celebrating all team’s achievements and Orange Marks Stories! All applications will be treated with the strictest confidentiality.

Other Ai Matches

Σύμβουλος Πωλήσεων Τεχνολογίας (Μερική Απασχόληση) Public, Ξάνθη Applicants are expected to have a solid experience in handling Ξάνθη related tasks
Ταμίας Καταστήματος (μερική απασχόληση) Public, Νέα Ερυθραία Applicants are expected to have a solid experience in handling Νέα Ερυθραία related tasks
Υπάλληλος Αποθήκης (Μερική Απασχόληση) Public + Home, Περιστέρι Λ.Αθηνών Applicants are expected to have a solid experience in handling Περιστέρι Λ.Αθηνών related tasks
Sales Operations Assistant Applicants are expected to have a solid experience in handling Job related tasks
B2B Key Account Manager Applicants are expected to have a solid experience in handling Job related tasks
Backend Web Developer - Java - Junior to Mid Level Applicants are expected to have a solid experience in handling Job related tasks
Data Engineer Applicants are expected to have a solid experience in handling Job related tasks
Brand & Trade Marketing Specialist Applicants are expected to have a solid experience in handling Job related tasks
Ταμίας Καταστήματος (μερική απασχόληση) Public + Home, Σταθμός (Θεσσαλονίκη) Applicants are expected to have a solid experience in handling Σταθμός (Θεσσαλονίκη) related tasks
Σύμβουλος Πωλήσεων Οικιακών Συσκευών Public + Home, Σταθμός (Θεσσαλονίκη) Applicants are expected to have a solid experience in handling Σταθμός (Θεσσαλονίκη) related tasks
Senior Brand & Trade Marketing Specialist Applicants are expected to have a solid experience in handling Job related tasks
Ευκαιρία Καριέρας στο νέο Public+home, Κέρκυρα Applicants are expected to have a solid experience in handling Κέρκυρα related tasks
Women in Retail. Back to Work. Back to Sales. Applicants are expected to have a solid experience in handling Job related tasks
Ταμίας καταστήματος (Πλήρης Απασχόληση), Public Home, Περιστέρι Λ.Αθηνών Applicants are expected to have a solid experience in handling Public Home, Περιστέρι Λ.Αθηνών related tasks
SAP Consultant Applicants are expected to have a solid experience in handling Job related tasks
Ταμίας Καταστήματος (Πλήρης Απασχόληση) Public +home, Συγγρού Applicants are expected to have a solid experience in handling Συγγρού related tasks
Σύμβουλος Πωλήσεων Τεχνολογίας (Μερική Απασχόληση) Public Αγία Παρασκευή Μεσογ Applicants are expected to have a solid experience in handling Job related tasks
Supervisor Technology, Public Smart Park Applicants are expected to have a solid experience in handling Public Smart Park related tasks
Σύμβουλος Πωλήσεων Βιβλίου (μερική απασχόληση) Public+Home, Άγιος Ιωάννης Ρέντης Applicants are expected to have a solid experience in handling Άγιος Ιωάννης Ρέντης related tasks
Σύμβουλος Πωλήσεων Μικροσυσκευών και Κλιματισμού, Public, Smart Park (Σπάτα) Applicants are expected to have a solid experience in handling Public, Smart Park (Σπάτα) related tasks
Σύμβουλος Πωλήσεων Τεχνολογίας (Πλήρους απασχόλησης) Public, Γέρακας Applicants are expected to have a solid experience in handling Γέρακας related tasks
Cost Performance Analyst Applicants are expected to have a solid experience in handling Job related tasks
Σύμβουλος Πωλήσεων Βιβλίου (πλήρης απασχόληση) Public, Αεροδρόμιο (Σπάτα) Applicants are expected to have a solid experience in handling Αεροδρόμιο (Σπάτα) related tasks