Guest Services Coordinator job opportunity at too sweet cakes.

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Date2026-03-04T16:48:47.953Z bot
too sweet cakes Guest Services Coordinator
Experience: 2-years
Pattern: Part-time
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loacation Phoenix, United States Of America
loacation Phoenix....United States Of America

Location : Hybrid (Work from both office and home) - Must reside in Arizona and be able to commute to Phoenix Pay Rate: $21-23 per hour Position Type: Part-time The Guest Services Coordinator coordinates wholesale accounts, website/special orders, and wedding services across our Oregon and Arizona operations. This role ensures accurate order processing, clear communication between clients and bakery teams, and a seamless guest experience from inquiry to fulfillment. The ideal candidate thrives in a fast-paced environment, enjoys creating order out of complexity, and takes pride in ensuring every guest interaction reflects the Too Sweet standard. Responsibilities Lead all communication for wholesale customer accounts, including verifying and approving orders on designated order days (Monday, Wednesday, Friday) Serve as the liaison between wholesale partners and bakery production teams to ensure timely, accurate order fulfillment and consistent service quality Manage special orders and website sales via Shopify and email inquiries; create and send invoices, confirm payments, and update order fulfillment status Maintain order accuracy across platforms, ensuring Shopify, Monday, and calendar tools are aligned; manually upload orders as needed to keep systems current Coordinate wedding clients from inquiry through delivery—collecting design details, managing contracts and invoices, confirming pricing, and communicating production timelines Collaborate with decorating, production, and fulfillment teams in both Oregon and Arizona to align on order logistics, product availability, and special requests Track, document, and communicate customer feedback, refunds, or recurring service issues to management to support quality improvement Proactively identify and implement process improvements that enhance guest communication, order flow, and data accuracy across systems Maintain and organize the Monday “Special Orders” board and other internal tracking tools, ensuring clarity for all teams involved Address customer questions and concerns promptly with empathy and professionalism; determine when and how to escalate issues to the appropriate manager Support system training or guidance for other team members as new workflows or tools are introduced 2+ years of experience in customer service, wholesale coordination, event or hospitality operations Excellent written and verbal communication skills; high level of organization and ability to manage multiple priorities Comfortable working remotely and independently with strong time-management skills Proficiency with Google Workspace, Slack, Zoom, Shopify (or similar), Monday (or similar project/calendar tool) Familiarity with regional markets in Oregon or Arizona is a plus Must be legally authorized to work in the U.S. and currently reside in Oregon or Arizona

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