Contact Center Team Lead job opportunity at Serenity Mental Health Centers.

Home Jobs In United States Of America Tag: Job Contact Center Team Lead position at Serenity Mental Health Centers


Date2026-01-07T23:01:47.279Z bot
Serenity Mental Health Centers Contact Center Team Lead
Experience: 1-years
Pattern: full-time
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degreeHigh School (S.S.C.E)
loacation Farmers Branch, United States Of America
loacation Farmers Branch....United States Of America
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Lead with Purpose. Grow with Impact.   Location: Las Colinas, TX Want to take your call center leadership experience somewhere it actually matters? At Serenity Healthcare, your ability to coach, motivate, and drive performance directly impacts people seeking life-changing mental health care.  If you’ve led teams, managed metrics, and handled high-pressure call environments—and you’re ready for a role with more purpose and growth—this is your next step.    No Healthcare Background? No Problem.  We don’t hire for clinical experience—we hire strong leaders. If you know how to build engaged teams, improve performance, and keep operations running smoothly, we’ll teach you everything you need to succeed in healthcare.    The Role  As a  Contact Center Team Lead,  you’ll lead a team responsible for delivering a calm, supportive, and professional experience for every caller. You’ll be hands-on—coaching, developing talent, managing escalations, and using data to continuously improve results.  You’ll set the tone for excellence while creating an environment where your team feels supported, accountable, and motivated to perform.    What You’ll Do  Lead, coach, and develop a high-performing call center team  Create a calm, concierge-level experience for every caller  Monitor performance metrics and drive continuous improvement  Handle escalated calls with professionalism, empathy, and confidence  Provide real-time feedback, coaching, and performance support  Maintain service standards while meeting operational goals  Foster a positive, results-driven team culture    What You Bring  1+ year of supervisory experience  in customer service or a call center environment  Proven ability to lead teams in a fast-paced, metric-driven setting  Strong coaching and performance management skills  Experience meeting or exceeding KPIs and service goals  Clear, confident communication and decision-making skills  Ability to stay calm under pressure and adapt quickly  A leadership style that balances accountability with empathy    Why You’ll Love Working Here  Meaningful leadership role in a fast-growing healthcare organization  Competitive pay based on experience  Clear opportunities for advancement as Serenity continues to expand  90% employer-paid medical, dental, and vision benefits  401(k) to support your long-term goals  10 PTO days (15 after year one) + 10 paid holidays  Referral bonuses—bring great leaders with you    Who We Are  Serenity Healthcare is redefining mental wellness through innovative, evidence-based treatments and cutting-edge medical technology. We help patients find long-term relief when traditional treatments haven’t worked—so they can take back their lives.  Serenity Healthcare is an equal opportunity employer. Employment is contingent upon successful completion of a background check and drug screening. 

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