Client Service Associate job opportunity at Proxymity.

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Date2026-01-14T13:42:27.505Z bot
Proxymity Client Service Associate
Experience: General
Pattern: Full-time
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degreeMBA
loacation New York, United States Of America
loacation New York....United States Of America
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Who we are Proxymity is a pioneering investor communications platform. Our unique, cutting-edge solutions connect global listed companies with their shareholders, via their intermediaries, in real time. This creates a more efficient, accurate and transparent communication flow for the industry, whilst our platforms, built on highly scalable technology, provide full compliance with the latest regulations.  Proxymity is here to change the investor communications landscape. Our mission is to make Proxy Voting and other Asset Servicing processes easier and more efficient. Our purpose is to solve complex problems for our customers and add value throughout the investor ecosystem through our connectivity and technology capabilities.  We are a fast-growth scale-up, rapidly growing our global presence and footprint and employee numbers. We are backed by some of the most influential names in the financial industry and have extensive growth plans in place for the future.    What we’re looking for:  Smart, energetic and inquisitive individuals to join our Client Services team in New York. You will perform a critical role in delivering professional, multi-faceted, first-class client service to our expanding network of customers and partners.  You will become a key contributor throughout the growth phases of Proxymity, supporting various pivotal activities and will have the opportunity to expand and develop your remit and role as the needs of the business continue to grow.   Core Responsibilities:  The core responsibilities for this role include, but are not limited to;  Be the first point of contact between our clients and the business  Review, respond and resolve client enquiries within agreed SLA’s  Build and maintain productive working relationships with clients and other stakeholders to build trust and foster positive collaboration  Conduct thorough root cause analysis and query trending to identify strategic remediation actions  Understand and track current and future workloads  Execute daily tasks with a client focused approach  Work in partnership with global operations and client service hubs and other internal stakeholders  Ask questions to challenge the status quo  Identify opportunities for process, platform and control environment improvements  Participate in improvement projects and operational testing as necessary to support the change agenda  Review, understand, and operate within Standard Operating Procedures and be responsible for maintaining their integrity through continuous review and validation  Proactively seek opportunities for self-improvement  Understand the goals and objectives of the team, ensuring personal contributions and work execution align  Assist with the training of new employees to the team  Create a culture of inclusion and belonging, leading by example  Escalate issues and / or concerns that impact the business, your role or personal wellbeing in a timely manner  Be an ambassador for the team, Client Services and Proxymity, always  Requirements:  Strong attention to detail  Excellent written and verbal communication skills  Team orientated with the ability to build positive relationships and work collaboratively with internal and external partners, peers and clients  Ability to work self-sufficiently with strong organisational skills  Ability to execute in a high pressure, fast paced environment  Flexibility to manage changing priorities and respond to time constraints  Fast learning to understand complex business processes and take initiative to acquire necessary knowledge  Seeks and acts upon feedback with a focus on personal development  Desirables:  Understanding of the Securities Services industry and Asset Servicing products, or similar  Working experience within an operations or client facing environment  Experience of working within a start-up / scale-up organisation  Experience of client query management tools and processes  Fluency in another language  Practical experience of working with remote teams  Knowledge of programming / coding languages and applications  Working knowledge of Microsoft applications  Desire to develop technical skills to build effective solutions for the business 

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