B2B After-Sales Technical Support Specialist - English Speaking job opportunity at Transcosmos (TCIS).

Home Jobs In Hungary Tag: Job B2B After-Sales Technical Support Specialist - English Speaking position at Transcosmos (TCIS)


Date2026-02-04T07:33:41.602Z bot
Transcosmos (TCIS) B2B After-Sales Technical Support Specialist - English Speaking
Experience: General
Pattern: full-time
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degreeDiploma
loacation Budapest, Hungary
loacation Budapest....Hungary
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Support smarter mobility — and help business partners ride further, faster. Join our brand-new team supporting a premium global e-mobility brand . This is your chance to be at the heart of innovation, where technology meets performance — and great service powers everything. In this B2B-focused role, you’ll be the go-to contact for our client’s dealers and service partners across Europe. From resolving technical queries and coordinating parts logistics to delivering training and maintaining service excellence — you’ll play a key role in ensuring smooth, efficient after-sales support across multiple markets. Provide technical support to dealers via phone, email, and ticketing tools; Troubleshoot issues, track spare parts, and monitor exceptional shipments; Ensure cases are resolved within SLA and clearly documented; Escalate complex issues and collaborate with internal teams (warranty, logistics, finance); Translate training materials and deliver remote and on-site training for partners; Support in reporting, reconciliation, and periodic settlements; Maintain high standards in compliance, data security, and customer satisfaction. Working hours: If night shifts suit you, we’ve got the perfect spot for you! The work is carried out in 3 shifts, from Monday to Friday, on a scheduled rotation: 1st shift: 10:00 – 18:30 2nd shift: 16:00 – 00:30 3rd shift: 23:00 – 07:30 High school diploma or equivalent; Previous experience in a BPO and/or Customer Service and/pr technical account; Fluent or native in English ; Customer-first mindset with strong communication and organizational skills; A knack for problem-solving and technical thinking; Basic understanding of IT (MS Office, WLAN, troubleshooting, CRM/ticketing systems); Team spirit, accountability, and a structured work style; Willingness to work in shifts; Experience in the e-bike, cycling, or mobility industry is a big plus.

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