Gestionnaire Succès Client et Croissance / Customer Success and Growth Manager job opportunity at Valsoft Corporation.

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Date2026-02-25T04:12:26.642Z bot
Valsoft Corporation Gestionnaire Succès Client et Croissance / Customer Success and Growth Manager
Experience: General
Pattern: full-time
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loacation Montreal, Canada
loacation Montreal....Canada

Chez Dentitek, nous sommes bien plus qu’une simple entreprise de logiciel dentaire : nous sommes un partenaire de confiance pour plus de 1 000 cliniques dentaires à travers le Québec. Notre plateforme aide les professionnels dentaires à optimiser leurs opérations et à améliorer les soins aux patients partout dans la province. En pleine croissance, nous combinons expertise dentaire, innovation logicielle et sens du service. Notre culture est collaborative, jeune et orientée solution. Rejoins une équipe où l’on innove, où l’on partage et où chaque idée compte ! Ta mission En tant que Conseiller Succès Client et Croissance , tu seras responsable d’assurer une expérience client exceptionnelle tout au long du cycle de vie, tout en contribuant au développement des affaires lorsque requis. Ton rôle : assurer la satisfaction, la rétention et la croissance des comptes existants. Tu joueras également un rôle de soutien au développement des affaires dans certaines situations spécifiques. Ce rôle combine donc relation client, stratégie de rétention et contribution ponctuelle aux ventes. Ton quotidien Tous les clients sont différents et c’est ce qui rend ce rôle stimulant! Gérer un portefeuille de clients actifs. Assurer l’adoption optimale des solutions. Maintenir une relation proactive et stratégique avec les clients. Identifier les opportunités d’optimisation et de croissance (upsell / cross-sell). Prévenir les risques d’attrition et intervenir en cas d’insatisfaction. Collaborer avec les équipes internes (ventes, produit, support). Assurer la documentation et le suivi dans le CRM. Prendre en charge des opportunités entrantes. Conduire des appels exploratoires et présentations. Préparer des propositions ou accompagner leur préparation. Participer à la négociation et à la conclusion de certaines ententes. Ton profil Tu demeures à Québec ou à Montréal ? Tu possèdes une expérience confirmée dans le domaine dentaire ? Tu es autonome, patient(e), structuré(e) et orienté(e) service ? The Sky is the limit! Si tu as : Expérience en succès client, gestion de comptes ou service-conseil. Expérience dans un environnement technologique. Aisance avec les outils numériques (CRM, plateformes collaboratives, outils de visioconférence). Capacité à comprendre et expliquer des solutions technologiques de façon claire et accessible. Bonne compréhension du cycle de vente (atout important). Sens de l’organisation et gestion efficace des priorités. Autonomie, rigueur et esprit d’initiative. Approche orientée client et forte capacité d’écoute. Capacité à collaborer avec des équipes multidisciplinaires. Parfaite expression orale et écrite en français et en anglais.   Ce qui fera une différence Expérience dans le domaine dentaire. Capacité à anticiper les besoins et à résoudre les problèmes proactivement. Attitude positive, professionnelle et orientée solutions.   Nos avantages Un travail porteur de sens – soutenir les professionnels dentaires à travers la province. Une grande autonomie et prise d’initiative dans votre rôle. Une forte culture d’équipe et des opportunités de croissance. Une rémunération concurrentielle. Les avantages sociaux complets dès ton premier jour. Faire partir d’une entreprise technologique québécoise reconnue et en croissance.    __________________________________________________________________________ At Dentitek, we are much more than a dental software company—we are a trusted partner for over 1,000 dental clinics across Quebec. Our platform helps dental professionals optimize their operations and enhance patient care throughout the province. As a growing company, we combine dental expertise, software innovation, and a strong service mindset. Our culture is collaborative, young, and solution-oriented. Join a team where we innovate, share, and value every idea! Your mission As a Customer Success & Growth Manager , you will be responsible for delivering an exceptional customer experience throughout the entire lifecycle, while contributing to business development when needed. Your role is to ensure the satisfaction, retention and growth of existing accounts. You will also support business development efforts in specific situations. This role combines relationship management, retention strategy, and occasional sales contribution.   Your Day-to-Day Every customer is different – and that’s what makes this role exciting! Manage a portfolio of active clients. Ensure optimal adoption of our solutions. Maintain proactive and strategic relationships with clients. Identify optimization and growth opportunities (upsell / cross-sell). Anticipate churn risks and intervene when dissatisfaction arises. Collaborate with internal teams (Sales, Product, Support). Ensure proper documentation and follow-ups in the CRM. Handle inbound opportunities when required. Conduct discovery calls and product presentations. Prepare proposals or support their development. Participate in negotiations and help close certain agreements. Your profile Do you live in Quebec City or Montreal? Do you have proven experience in the dental industry? Are you autonomous, patient, structured and service-oriented? The sky is the limit! If you have: Experience in customer success, account management, or consulting. Experience in a technology-driven environment. Strong comfort with digital tools (CRM, collaboration platforms, video conferencing tools). Ability to understand and clearly explain technological solutions in an accessible way. Strong understanding of the sales cycle (an important asset). Strong organizational and prioritization skills. Autonomy, rigor, and initiative. A client-first mindset with strong listening skills. Ability to collaborate with cross-functional teams. Excellent verbal and written communication skills in French and in English.   What will set you apart Direct experience in the dental industry. Ability to anticipate needs and proactively resolve issues. Positive, professional and solution-oriented attitude.

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