Developer Support Engineer job opportunity at Adobe.

Home Jobs In India Tag: Job Developer Support Engineer position at Adobe


DatePosted 23 Days Ago bot
Adobe Developer Support Engineer
Experience: 5-years
Pattern: Remote
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Remote India, India
loacation Remote India....India

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.  We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!   Adobe is looking for a Senior Technical Support Engineer to join our Adobe Developer Support team. The candidate will be responsible for the successful and timely delivery of support for customers and 3rd party developers using APIs which fall under Adobe’s Digital Media organisation, such as Firefly, PDF, User Management services and desktop product extensibility. The successful applicant will work directly with customers and Adobe engineering teams. This position requires the ability to rapidly diagnose problems, evaluate trade-offs and develop reliable solutions. Applicants must be able to read, write, and communicate in English. What you'll do • Respond to inquiries on technical issues from a global customer base • Report bugs and work with the QA & Engineering teams to resolve customer issues as soon as possible • Escalate critical support issues from customers to the appropriate internal channel • Verify that the issues have been resolved prior to communicating to the customer • Assist in communicating to customers about issues impacting their service • Follow internal processes to streamline and scale support work • Review incidents to determine steps to anticipate, prevent, or mitigate the customer's challenges • Be fulfilled by solving problems for others and enjoy providing excellent customer service • Play a key role in growing and improving our culture of great customer service What you need to succeed • Bachelor's degree in Computer Science, Software Engineering or equivalent work experience • 3-5 years’ experience of software business to business support • Previous development/programming experience (eg JavaScript, Python. C++, Java, C# etc) • Skills in using diagnostic tools along with a methodical, pragmatic approach to resolving technical issues • Clear sense of integrity, work ethic and a sincere passion in helping customers solve technical issues • Exceptional written and verbal communication • Strong organisational skills with the ability to juggle multiple tasks and responsibilities • Able to work on own initiative and not just follow prescriptive guidelines Ideal candidates will have a few of the following • Experience supporting web-based or SAAS solutions • Knowledge of Splunk • Knowledge of Active Directory Shift timings - 9pm - 6 am (IST) Adobe is proud to be an  Equal Employment Opportunity  employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.  Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email  accommodations@adobe.com  or call (408) 536-3015.

Other Ai Matches

Sr. Manager, Technical Account Management Applicants are expected to have a solid experience in handling Technical Account Management related tasks
Director of Treasury Operations and Cash management Applicants are expected to have a solid experience in handling Job related tasks
Senior Software Development Engineer Applicants are expected to have a solid experience in handling Job related tasks
Senior AI/ML Engineer (Fraud) Applicants are expected to have a solid experience in handling Job related tasks
Front End Engineer - UI / UX Applicants are expected to have a solid experience in handling Job related tasks
Sales Commissions Analyst Applicants are expected to have a solid experience in handling Job related tasks
Dir, Product Marketing Applicants are expected to have a solid experience in handling Product Marketing related tasks
Sr. Executive Assistant Applicants are expected to have a solid experience in handling Job related tasks
Sr. Sales Operations Analyst Applicants are expected to have a solid experience in handling Job related tasks
Sr. Software Engineer Applicants are expected to have a solid experience in handling Job related tasks
Senior Security Compliance Specialist Applicants are expected to have a solid experience in handling Job related tasks
Senior Machine Learning Engineer, Express AI Foundations Applicants are expected to have a solid experience in handling Express AI Foundations related tasks
Account Director, Enterprise Sales - High Tech Applicants are expected to have a solid experience in handling Enterprise Sales - High Tech related tasks
Lead Machine Learning Engineer - AI Orchestration Applicants are expected to have a solid experience in handling Job related tasks
Senior Data Science Engineer Applicants are expected to have a solid experience in handling Job related tasks
Sr. Product Marketing Manager Applicants are expected to have a solid experience in handling Job related tasks
Inclusive Experience Partner 4 Applicants are expected to have a solid experience in handling Job related tasks
Digital Strategist AI Adoption Applicants are expected to have a solid experience in handling Job related tasks
Senior Financial Analyst Applicants are expected to have a solid experience in handling Job related tasks
Sr Manager, Curriculum Development Applicants are expected to have a solid experience in handling Curriculum Development related tasks
Director, Compliance Investigations Applicants are expected to have a solid experience in handling Compliance Investigations related tasks
Technical Consultant- AEM Applicants are expected to have a solid experience in handling Job related tasks
Principal Technical Program Manager, Firefly Boards Applicants are expected to have a solid experience in handling Firefly Boards related tasks