Customer Analytics, Specialist job opportunity at AIA Group.

Home Jobs In Thailand Tag: Specialist Customer Analytics, Specialist position at AIA Group


DatePosted 5 Days Ago bot
AIA Group Customer Analytics, Specialist
Experience: Highly Experienced
Pattern: full-time
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Specialist

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loacation Bangkok, TH-AIA Thailand, Thailand
loacation Bangkok, TH-AI..........Thailand

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives. To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone. If you believe in developing a better tomorrow, read on.  About the Role Provide problem solving, data processing, data modelling support to the Customer Office, working closely with business user teams, customer research team and MIS to facilitate sale & marketing purposes. These include campaign management, customer behavior analytics, customer segmentation, retention and repurchase (up-/cross-selling) tactics and strategy recommendations. 1. Problem Solving and Development of Analytical Framework Provide analysis support to Existing Customer Marketing team in areas of campaign management, customer segment management, product gaps, etc., to support retention, resell (up-/cross- selling) and customer relationship management activities Tackle business problems from top down to bottom up. Ability to ask the right, relevant questions, develop hypothesis and framework, while keeping in mind practical workplans and timeline to arrive at insights  2. Data Processing and Analysis Determine data requirements and methods to collect and validate data, based on analysis objective. Structure, mine and make sense of data from external and internal data sources Prepare data from different data sets for building predictive models and to communicate the results. Create, update, and maintain repeatable, interpretable, dynamic and scalable models that are seamlessly incorporated into analytic data products, through the use of statistical, algorithmic, mining techniques Advocate and educate on the value of data driven decision making Apply data mining, statistical analysis, machine learning techniques to turn data into actionable insights, evaluate alternative solutions and predict outcomes When applicable, create dashboards and prototypes as working solutions for business users Provide inputs to Data Warehouse team on additional data fields to load to data warehouse 3.Written Reports and Oral Presentations Present insights in written format (management update, reports, slide presentations) Communicate insights to business users with ability to break down technical concepts into easy-to-understand lingual   4. Business Engagement Work cross-functionally to establish solid relationships with business teams and stakeholders. Obtain clear understanding of business requirements and data-driven opportunities to initiate potential projects 5. Perform other duties as assigned. • Responsible for other relating tasks as assigned to align with business policy and build long term business growth. • Explore opportunity to improve work flow and build healthy environment   • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. In accordance with recruitment policy and hiring standard of AIA (Thailand) Company Limited, after completing the selection process, you are required for criminal background check before joining the company. Your criminal record information will be retained according to the PDPA policy of the company. As per attached link https://www.aia.co.th/th/about-aia/privacy/candidate Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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