IT Service Management Consultant job opportunity at AIA Group.

Home Jobs In Philippines Tag: Job IT Service Management Consultant position at AIA Group


DatePosted 16 Days Ago bot
AIA Group IT Service Management Consultant
Experience: 5-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation PH-MPI-Makati City, TWC, Philippines
loacation PH-MPI-Makati ..........Philippines

MediCard Phils., Inc.  is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard.  The competition is vast, and the benefits being offered by the competitors are tempting.  However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality. MediCard  now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement. MediCard  is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy: The IT Service Management Consultant is responsible for overseeing the delivery of IT services to internal and external stakeholders, ensuring high levels of customer satisfaction, service quality, and operational efficiency. This role involves managing service desk operations, incident and problem management, service level agreements (SLAs), and continuous improvement initiatives. DUTIES & RESPONSIBILITIES Service Delivery & Operations • Lead and manage the IT Service Desk team to ensure timely and effective resolution of incidents and service requests. • Monitor and report on service performance against SLAs and KPIs. • Ensure compliance with ITIL best practices in service management processes. • Coordinate with infrastructure, application, and security teams to ensure seamless service delivery. Incident, Problem & Change Management • Oversee the incident management process to minimize service disruption. • Manage problem investigations and root cause analysis to prevent recurrence. • Facilitate change management processes to ensure controlled implementation of IT changes. Customer & Stakeholder Engagement • Act as the primary point of contact for service-related issues and escalations. • Conduct regular service reviews with business units and stakeholders. • Drive initiatives to improve user experience and satisfaction. Continuous Improvement & Governance • Identify opportunities for process optimization and automation. • Maintain service documentation, knowledge base, and standard operating procedures. • Ensure compliance with internal policies, regulatory requirements, and audit standards. Team Leadership & Development • Mentor and develop service desk staff, fostering a culture of accountability and excellence. • Plan and manage staffing, training, and performance evaluations. MINIMUM QUALIFICATIONS • Education – Bachelor’s Degree on IT, Computer Science, or any related field • Minimum of 5 years of experience in IT service management or related roles. • Proven experience managing IT service desks or support teams. • Certifications: ITIL Foundation (required); ITIL Intermediate or Expert (preferred). Microsoft, Cisco, or other relevant technical certifications are a plus. • Technical / functional skills: 1. Strong understanding of ITIL framework and service management principles. 2. Excellent leadership, communication, and interpersonal skills. Proficient in service management tools (e.g., ServiceNow, Jira, ServiceDesk Plus). 3. Analytical mindset with problem-solving capabilities. 4. Ability to manage multiple priorities in a fast-paced environment. • Business skills: 1. Excellent problem-solving skills and aptitude to learn new technologies with minimal learning curve period 2. Ability to work independently with minimal supervision and as a part of a team, and manage multiple tasks simultaneously 3. Excellent interpersonal skills using English both spoken and written 4. Strong analytical, communication, teamwork, and collaboration skills to interact with both technical and non-technical stakeholders 5. Proficient time and task management 6. Attention to detail and a passion for quality At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents. Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of respect, fairness, and transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive. MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.   Join MediCard Now! You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Other Ai Matches

Intern, Enterprise Platform Transformation Applicants are expected to have a solid experience in handling Enterprise Platform Transformation related tasks
Account, Senior Analyst Applicants are expected to have a solid experience in handling Senior Analyst related tasks
Manager, Financial Planning & Strategic Development Applicants are expected to have a solid experience in handling Financial Planning & Strategic Development related tasks
Agency Premier Academy, Specialist Applicants are expected to have a solid experience in handling Specialist related tasks
Assistant Manager / Senior Officer, Business Development - General Insurance (Agency Channel) Applicants are expected to have a solid experience in handling Business Development - General Insurance (Agency Channel) related tasks
HS Claim Operations, Analyst-2 Applicants are expected to have a solid experience in handling Analyst-2 related tasks
Financial Management Specialist Applicants are expected to have a solid experience in handling Job related tasks
Operations Platform, Principal Applicants are expected to have a solid experience in handling Principal related tasks
2026 AIA Group Office Summer Internship Program – Group Risk & Compliance Applicants are expected to have a solid experience in handling Job related tasks
Ops Risk and Change Lead, Tied Distribution Applicants are expected to have a solid experience in handling Tied Distribution related tasks
Expression of Interest – Medical Claims Assessor (Mandarin Speaking) Applicants are expected to have a solid experience in handling Job related tasks
Senior, Quality Engagement, Vitality Applicants are expected to have a solid experience in handling Quality Engagement, Vitality related tasks
Sr. Manager, Governmental and Regulatory Affairs Applicants are expected to have a solid experience in handling Governmental and Regulatory Affairs related tasks
Clinic Nurse Applicants are expected to have a solid experience in handling Job related tasks
Service, Advisor I Applicants are expected to have a solid experience in handling Advisor I related tasks
Agency Banking Partnership Aquisition Consutant Applicants are expected to have a solid experience in handling Job related tasks
Product Pricing, Principal Applicants are expected to have a solid experience in handling Principal related tasks
CS Digital Platform Innovation and Transformation Consultant Applicants are expected to have a solid experience in handling Job related tasks
Specialist, High Net Worth (Tied Distribution) Applicants are expected to have a solid experience in handling High Net Worth (Tied Distribution) related tasks
영업 플랫폼 시스템 개발자 (TOSS -영업 인사/수당 시스템) Applicants are expected to have a solid experience in handling Job related tasks
Regional Sales Manager Applicants are expected to have a solid experience in handling Job related tasks
Lead Specialist, Investment Compliance Centre of Excellence (IC COE) Applicants are expected to have a solid experience in handling Investment Compliance Centre of Excellence (IC COE) related tasks
Product Development, Senior Principal (Associate Director) Applicants are expected to have a solid experience in handling Senior Principal (Associate Director) related tasks