Associate Director, Operations & CX Transformation job opportunity at AIA Group.

Home Jobs In Singapore Tag: Operations & CX Transformation Associate Director, Operations & CX Transformation position at AIA Group


DatePosted 30+ Days Ago bot
AIA Group Associate Director, Operations & CX Transformation
Experience: 10-years
Pattern: full-time
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Operations & CX Transformation

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degreeAssociate
loacation SG-Tampines Agency Building, Singapore
loacation SG-Tampines Ag..........Singapore

FIND YOUR 'BETTER' AT AIA We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we’d love to hear from you. About the Role Operations transformation consists of a few key aspects and the Associate Director, Life Ops Management will partner the Director, Life Ops Transformation in 2 areas, namely: Fruitful Engagement and Future Proofing LO. The role will create timely & sustainable value and deliver operational efficiency and compliance assurance (including in OSS Life Ops teams) across Singapore and Brunei. This leads to AIA SG maintaining NPS #1 and ensuring Life Ops is future ready and stays relevant to market needs. Responsibilities: LO Transformation Partners with the Director, Life Ops Transformation to ideate, test and define the Life Operations strategic agenda in alignment with enterprise transformation and customer experience priorities; the scope of which covers different customer segments, product suites and insurance life stages. This role supports the Director Life Ops Transformation to act as a strategic creator and integrator within and outside Life Operations. Lead or cause to happen, the synthesizing of data and information, consulting with and ideating from real world use cases with/without Group Transformation Office and Group Innovation Office to evolve the customer and agent journeys in AIA SG to stay relevant to market needs and to stay ahead of competitors in SG. Operational Excellence & Risk Governance Oversee operational risk governance, process standardisation, and compliance with Group and MAS requirements. Strengthen operational resilience, data accuracy, and service quality through continuous review of workflow, system integration, and customer touchpoints. Influence divisional resource planning, productivity benchmarks, and cost efficiency through data analytics and insights. Cross-Functional Stakeholder Engagement Lead structured engagement sessions with Distribution (Tied Agency, FA, Partnership) to co-create solutions enhancing customer experience, service turnaround, and digital enablement. Collaborate with Group and local stakeholders to identify and implement best practices in operational innovation. Achieve strong commitment to shared outcomes and achieve reduced adoption curve of new journeys, touch points, applications etc. People Leadership & Mentoring Act as a mentor and role model to high-potential employees, building leadership capability and succession pipeline within Life Operations. Foster a culture of innovation, collaboration, and accountability that supports AIA’s long-term operational excellence and transformation agenda. Champion TDA initiatives related to digital adoption, data analytics, and operational innovation. Requirements: Bachelor’s degree in Business, Finance, or related field. Minimum 10 years’ experience in Life Insurance Operations or Strategic Management, with proven success in driving transformation or efficiency programs. Strong understanding of life insurance operations, regulatory environment, and cost management levers. Proficiency in analytics and digital transformation tools. Excellent communication, stakeholder management, and project leadership skills. Strategic thinker with strong commercial acumen and change management capability. Proven ability to influence senior leaders and cross-functional teams. High ethical standards, professional integrity, and results-oriented mindset. Commitment to developing talent and fostering innovation Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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