Client Management Officer job opportunity at AIA Group.

Home Jobs In Philippines Tag: Job Client Management Officer position at AIA Group


DatePosted 30+ Days Ago bot
AIA Group Client Management Officer
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Makati, PH-MPI, Philippines
loacation Makati, PH-MPI....Philippines

MediCard Phils., Inc.  is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard.  The competition is vast, and the benefits being offered by the competitors are tempting.  However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality. MediCard  now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement. MediCard  is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy: The Client Management Officer is responsible for developing and executing strategies to foster deeper engagement with existing HMO corporate clients. This role focuses on driving client satisfaction and building strong client partnership, managing utilization cost of healthcare services, exploring opportunities to upsell / cross-sell, and ensuring renewal / retention from negotiation to closing. Develop and implement client engagement strategies aligned with the company's overall goals for client retention and satisfaction.  Analyze client data (demographics, health status, utilization patterns) to identify segments and tailor engagement initiatives to specific needs.  Proactively monitor client satisfaction and identify opportunities to improve service delivery. Oversee actions to address potential issues.  Conduct regular client meetings to review account performance, discuss upcoming renewals, and identify opportunities for upselling or cross-selling additional services.  Educate clients on the full range of HMO benefits, programs, and resources available to their employees.  Design and execute client communication campaigns and events across various channels (email, SMS, app notifications, print materials) to promote health awareness, encourage preventive care, and inform members about available resources / services.  Gather and analyze client feedback to identify areas for improvement in service delivery and communication.  Prepare reports: activity management; renewal status and progress  Initiate, negotiate, and close account renewal, including achievement of appropriate rate action to ensure account profitability  Oversee client collection / payment for renewals.  Oversee management of accurate client records, including contact information, membership data, and service utilization reports.  Collaborate with internal departments (e.g., customer service, provider network, marketing) to ensure a consistent and positive client experience across all touchpoints.  You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Other Ai Matches

Medical Claims Assessor (Hong Kong Market) - Mandarin Speaking Applicants are expected to have a solid experience in handling Job related tasks
Medical Technologist Applicants are expected to have a solid experience in handling Job related tasks
Legal Counsel Applicants are expected to have a solid experience in handling Job related tasks
（高级）经理，契约管理 Applicants are expected to have a solid experience in handling Job related tasks
Business Audit, Consultant Applicants are expected to have a solid experience in handling Consultant related tasks
Syariah Actuary Applicants are expected to have a solid experience in handling Job related tasks
Investment Chief Compliance Officer & Chief Risk Officer Applicants are expected to have a solid experience in handling Job related tasks
Senior Manager, Business & Financial Reporting Applicants are expected to have a solid experience in handling Business & Financial Reporting related tasks
Equity, Principal Applicants are expected to have a solid experience in handling Principal related tasks
Policy Owner Service, Specialist Applicants are expected to have a solid experience in handling Specialist related tasks
Middleware Platform, Consultant Applicants are expected to have a solid experience in handling Consultant related tasks
Customer Centres, Analyst (Virtual Branch) Applicants are expected to have a solid experience in handling Analyst (Virtual Branch) related tasks
Senior Manager, Business Development & Fund Advisory Applicants are expected to have a solid experience in handling Business Development & Fund Advisory related tasks
Corporate Sales Executive Applicants are expected to have a solid experience in handling Job related tasks
2026 AIA Group Office Summer Internship Program – Group Risk & Compliance Applicants are expected to have a solid experience in handling Job related tasks
Lead Analyst, Digital Distribution Solution Applicants are expected to have a solid experience in handling Digital Distribution Solution related tasks
Senior Analyst, Information Security Applicants are expected to have a solid experience in handling Information Security related tasks
Digital Experience, Principal Applicants are expected to have a solid experience in handling Principal related tasks
Operations Data Governance & Data Strategy, Senior Analyst Applicants are expected to have a solid experience in handling Senior Analyst related tasks
Bancassurance Sales, Analyst Applicants are expected to have a solid experience in handling Analyst related tasks
Actuarial - IFRS 17 Senior Manager Applicants are expected to have a solid experience in handling Job related tasks
Clinic Nurse Applicants are expected to have a solid experience in handling Job related tasks
Executive - Call Centre Applicants are expected to have a solid experience in handling Job related tasks