Director, Product Operations job opportunity at MasterCard.

Home Jobs In Canada Tag: Product Operations Director, Product Operations position at MasterCard


DatePosted 8 Days Ago bot
MasterCard Director, Product Operations
Experience: General
Pattern: full-time
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Product Operations

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loacation Toronto, Canada, Canada
loacation Toronto, Canad..........Canada

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Operations Join Mastercard’s Product Excellence team to optimize the Product Development Process by greatly simplifying how products move through development—ensuring the right requirements are applied at the right time and owned by the right requirement owners. This role will define pathway archetypes, translate them into measurable readiness standards, and operationalize requirement ownership so product teams can move faster with clarity, transparency, and strong decision quality. The Product Excellence team accelerates Mastercard’s ability to deliver differentiated, scalable products customers love by strengthening product development practices, improving governance and decisioning, and enabling data‑driven readiness. This role owns Product Development Readiness Orchestration and Studio Pathway Design (criteria, sequencing, controls, and measurement) and works in tight partnership with the peer who leads Requirement Owner Standards (SROS) to align pathway expectations to Requirement Owner engagement models and ownership responsibilities—ensuring consistent readiness outcomes across product initiatives. In this Director, Product Operations role, you will work across Product, Technology, Finance, Risk, Legal, Security, etc. and regional stakeholders to define pathway entry/exit expectations, assign requirement ownership, and continuously improve standards using insights, metrics, and tooling. About the Role: Pathway Strategy & Design ○ Own the end‑to‑end Pathway Development capability, including defining, documenting, socializing and continuously improving pathway archetypes aligned to product maturity, complexity, and delivery model. ○ Translate product lifecycle intent into clear pathway entry/exit criteria, stage expectations, and “what good looks like” readiness outcomes. ○ Establish governance for pathway evolution: how pathways are proposed, validated, published, and retired, including stakeholder engagement and change communication. Requirement Assignment, Optimization ○ Define the requirements blueprint per pathway (what requirements apply, when they apply, and evidence needed) to reduce unnecessary burden while protecting quality and risk posture. ○ Partner with Product Excellence peers and cross-functional requirement teams to operationalize requirement standards, guidance, and artifacts so product teams can self‑serve and prepare “decision‑ready” submissions. Operationalization, Tooling & Controls ○ Enable system-supported and system-enforced readiness by partnering with tooling teams to digitize pathway requirements, capture evidence, and improve auditability. ○ Advance dashboards and insights that show pathway performance (e.g., time-in-phase, first-time readiness, rework drivers, requirement bottlenecks) and use those insights to drive continuous improvement. ○ Identify opportunities to automate evidence capture, standardize templates, and reduce manual review effort through better information design and workflow. Stakeholder Leadership & Enablement ○ Develop enablement plans (training, playbooks, office hours, FAQs) so teams understand which pathway to use, what is required, and how to meet readiness expectations efficiently. ○ Provide executive-ready updates on pathway adoption, performance trends, key risks, and remediation plans. ○ Promote strong documentation, traceability, and controls so product decisions are transparent and defensible. All About You • Proven experience leading product development/operations, program management, or transformation in a complex, global, matrixed organization. • Strong understanding of product development lifecycles and readiness frameworks; able to simplify complexity into actionable standards and pathways. • Demonstrated ability to define and operationalize requirements, including ownership models (RACI/decision rights), evidence standards, and controls. • Strong executive influence skills: able to align senior stakeholders, drive decisions, and resolve cross‑functional friction. • Highly analytical and metrics-driven—experienced in KPI definition, dashboards, and translating trends into operational improvements. •Experience working with global and regional operating models, adapting standards to local needs while maintaining overall consistency • Excellent communication skills with a track record of building clarity, adoption, and accountability across diverse stakeholder groups. • Experience implementing workflow/tooling to digitize governance, readiness, and evidence capture (e.g., templates, decision trackers, intake workflows) is a plus. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team. Pay Ranges Toronto, Canada: $150,000 - $234,000 CAD

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