Policy Owner Service, Specialist job opportunity at AIA Group.

Home Jobs In Malaysia Tag: Specialist Policy Owner Service, Specialist position at AIA Group


DateMore Than 30 Days Ago bot
AIA Group Policy Owner Service, Specialist
Experience: 5-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Specialist

Copy Link Report
degreeDiploma
loacation Kuala Lumpur, MY-AIA Malaysia, Malaysia
loacation Kuala Lumpur, ..........Malaysia

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About the Role Responsible for providing after-sales support to policy-related administrative processes Roles and Responsibilities Accomplishes staff performance in POS transactions by communicating job expectations, planning, monitoring, coordinating, enforcing POS procedures, and productivity standards. Display good leadership skills. Maintain quality service by enforcing quality and improving customers service standards; analyzing and resolving customer service problems and maintain communication with all the departments on POS processing.    To provide coaching to new staff on POS transactions. Attend to difficult requests/appeal cases/complaints from customers referred by sales channels, branches and ensure that these are resolved in a satisfactory manner. Check and approve payments and journal after processed by processor. Monitor team performance to ensure that the departmental benchmark of service delivery and efficiency are met. Liaise with other departments on new initiatives, system change, rectification & recovery. Monitor and introduce improvements to the work process. Participate in organisation-wide projects. Any other duties assigned by supervisor. Minimum Job Requirements: Degree or Diploma in any disciplines with at least 5 years relevant experiences in an insurance industry. Competent verbal and written communication skills in English and Bahasa Malaysia. Ability to speak other languages will be an added advantage. Computer literate and well versed in MS Office. Able to work independently. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Other Ai Matches

Minor Claim Analyst Applicants are expected to have a solid experience in handling Job related tasks
高级经理，业务发展 Applicants are expected to have a solid experience in handling Job related tasks
2026 AIA Group Office Summer Internship Program – Group Technology Applicants are expected to have a solid experience in handling Job related tasks
Engineer Applicants are expected to have a solid experience in handling Job related tasks
Assistant Manager II, Agency Strategy & Planning Applicants are expected to have a solid experience in handling Agency Strategy & Planning related tasks
Manager, Data Engineer Applicants are expected to have a solid experience in handling Data Engineer related tasks
CS Strategy & Portfolio Management, Specialist Applicants are expected to have a solid experience in handling Specialist related tasks
Senior Analyst, Information Security Applicants are expected to have a solid experience in handling Information Security related tasks
Associate Director, Underwriting Technical Excellence & Innovation Applicants are expected to have a solid experience in handling Underwriting Technical Excellence & Innovation related tasks
高级经理, 服务运营 Applicants are expected to have a solid experience in handling 服务运营 related tasks
Service Management Specialist (Incident and Problem) Applicants are expected to have a solid experience in handling Job related tasks
Wealth Management Consultant Applicants are expected to have a solid experience in handling Job related tasks
Financial Reporting Specialist Applicants are expected to have a solid experience in handling Job related tasks
Individual Claims Management, Analyst Applicants are expected to have a solid experience in handling Analyst related tasks
专业人才储备 - 营销/传播 Applicants are expected to have a solid experience in handling Job related tasks
Growth Marketing - Existing Customer Marketing, Principal/Consultant (Senior Manager/Manager) Applicants are expected to have a solid experience in handling Principal/Consultant (Senior Manager/Manager) related tasks
Employee Benefit Reimbursement & Outpatient Specialist Final Bill Payment, Analyst Applicants are expected to have a solid experience in handling Analyst related tasks
IT Governance and Security, Specialist Applicants are expected to have a solid experience in handling Specialist related tasks
专业人才储备 - 营销员渠道 Applicants are expected to have a solid experience in handling Job related tasks
TDA Transformation, Principal (Associate Director / Senior Manager Level) Applicants are expected to have a solid experience in handling Principal (Associate Director / Senior Manager Level) related tasks
Accounting Associate Applicants are expected to have a solid experience in handling Job related tasks
Data Engineer Applicants are expected to have a solid experience in handling Job related tasks
Security Operations, Intern Applicants are expected to have a solid experience in handling Intern related tasks