Tech Triage Agent Consultant job opportunity at Motorola Solutions.

Home Jobs In Mexico Tag: Job Tech Triage Agent Consultant position at Motorola Solutions


DatePosted 11 Days Ago bot
Motorola Solutions Tech Triage Agent Consultant
Experience: 1-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeAssociate
loacation Reynosa, Mexico, Mexico
loacation Reynosa, Mexic..........Mexico

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Scada tech triage Job Description Department Description: Technical Triage functions as a single point of entry for several products and solutions within the Motorola Solutions portfolio. The team's mission is to simplify solution delivery for our customers and partners. We strive to be a quick-response team able to guide customers through issues and gather quality information for deeper investigation when necessary. We do this by leveraging standardized incident management, knowledge management, and centralized tools. We are the front-line for resolving customer issues and the first step in providing a positive customer experience. Job Description:  As a Tech Triage Agent Consultant at Motorola, your primary responsibility will be to provide exceptional support to our valued customers. Key activities for this role include: Handling Inbound Calls: Respond to customer inquiries, resolve issues, and provide assistance via telephone, chat, and ticketing system while ensuring a positive customer experience. Customer Issue Resolution: Address a broad spectrum of customer concerns, including post-sale customer service inquiries, application degradations and interruptions, device issues, and repair requests. Apply problem-solving skills to identify effective solutions. Product Knowledge: Develop a comprehensive understanding of Motorola's products, services, and solutions to furnish accurate and reliable information to customers. Troubleshooting: Utilize information from technical experts to diagnose and troubleshoot issues related to equipment, computers, software applications, and associated devices, facilitating efficient problem resolution for customers. Documentation and Record-Keeping: Maintain precise customer records, document interactions, and update the customer support system to ensure effective communication and follow-up. Collaboration: Collaborate closely with cross-functional teams, including sales, technical support, and product development, to resolve complex customer issues and deliver comprehensive solutions. Customer Satisfaction: Endeavor to exceed customer expectations and ensure their satisfaction by actively listening, empathizing, and providing timely and efficient resolutions to their concerns. These activities are essential for delivering excellent customer service and fostering strong relationships with our clientele. As a Technical Triage Agent at Motorola Solutions, you will play a vital role in ensuring customer satisfaction and contributing to the company's overall success. The ideal candidate for this position possesses the following attributes: An exceptional service orientation, with a focus on delivering outstanding customer experiences. A strong propensity for teamwork within a collaborative environment. Effective communication skills, both verbal and written. Proficiency in providing customer-facing technical support, including the diagnosis of technical support incidents. The ability to collaborate with team members. A keen desire to acquire new technologies and pursue professional development. At Motorola Solutions, we offer a supportive and inclusive work environment and opportunities for training and development. #LI-AN1 Basic Requirements Fluent in English (spoken and written). Education: High School Diploma, GED, or Certificado de Preparatoria (USA or Mexico). 1 year of work experience. Full-time availability. Availability to work on-site in Reynosa, 2 days from our site (Ave. Industrial del Norte Esq. Ave Industrial Rio Bravo, Suite Parque Industrial del Norte Reynosa). Ability to pass a comprehensive background check Travel Requirements None Relocation Provided None Position Type Experienced Referral Payment Plan No EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.  We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

Other Ai Matches

Field Engineer - Emergency Call Handling - US Remote with Travel Applicants are expected to have a solid experience in handling Job related tasks
Senior Account Manager - Software Sales Applicants are expected to have a solid experience in handling Job related tasks
Graduate Engineer Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Technical Account Manager Applicants are expected to have a solid experience in handling Job related tasks
System Test Engineer (Automation) Applicants are expected to have a solid experience in handling Job related tasks
Strategic Territory Director Silvus- Ukraine Applicants are expected to have a solid experience in handling Job related tasks
Motorola Service Center (MSC) Manager - Ft Myers, FL Applicants are expected to have a solid experience in handling FL related tasks
Channel Account Manager Applicants are expected to have a solid experience in handling Job related tasks
Automation Test Engineer Applicants are expected to have a solid experience in handling Job related tasks
Quality Control Inspector III Applicants are expected to have a solid experience in handling Job related tasks
Field Engineer - OK & TX Applicants are expected to have a solid experience in handling Job related tasks
Sales Desk Support - APAC Applicants are expected to have a solid experience in handling Job related tasks
Electrical Engineer Graduate Trainee - Fresh Graduate Applicants are expected to have a solid experience in handling Job related tasks
Senior Defensive Security Engineer – Embedded Systems Applicants are expected to have a solid experience in handling Job related tasks
Web Developer, Digital Marketing Applicants are expected to have a solid experience in handling Digital Marketing related tasks
Accounts Receivables Specialist (mixed shift) Applicants are expected to have a solid experience in handling Job related tasks
Unified Communications PMO PM Applicants are expected to have a solid experience in handling Job related tasks
Financial Analyst Applicants are expected to have a solid experience in handling Job related tasks
CDH DevOps Developer Applicants are expected to have a solid experience in handling Job related tasks
Senior UX Designer Applicants are expected to have a solid experience in handling Job related tasks
Lead Android Application Developer Applicants are expected to have a solid experience in handling Job related tasks
Senior Developer/Analyst (ServiceNow) Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Senior Field Service Technician - Austin, TX Applicants are expected to have a solid experience in handling TX related tasks