Technical Customer Success Specialist (Mobility) position at S&P Global.| Mexico

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S&P Global Technical Customer Success Specialist (Mobility)

Experience: 4-years

Pattern: full-time

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Mexico City, M..........Mexico

About the Role: Grade Level (for internal use): 08 Technical Customer Success Specialist About S&P Global Mobility S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company. For more information, visit www.spglobal.com/mobility . About the Role: Location: Mexico City, MX (Virtual) The Team: The Polk Automotive Solutions Customer Success Team is a dynamic, solutions-oriented team of account management and product enablement professionals. Through industry insights and product consulting, we bring strategic ideas to our internal and external clients. Through timelines, documentation and internal and external communication, we ensure positive customer outcomes. The Impact: The PAS Customer Success Team is that of true sales enablement. Technical Customer Success Specialist team, a subset of the Customer Success Team, removes barriers to product fulfillment and provides frictionless facilitation to deliver successful, valuable outcomes and results through the utilization of Polk data and processes. We are excited to announce the role of Technical Customer Success Specialist . This position is slated for U.S. coverage and will be partnered with our Polk Automotive Solutions (PAS) Sales Team. The role will report directly to the Executive Director, Customer Success. In this role, you will work closely with Sales, Production, Customer Success Managers, and clients, to ensure seamless delivery of product solutions and timely response to client delivery questions and troubleshooting inquiries. Objectives: Act as the day-to-day project manager for PAS Products. Responsibilities will include, but are not limited to: Collaborate closely and effectively with Polk Sales, Customer Success and Production teams and Enablement counterparts Running status meetings as needed as related to your accounts Managing large volumes of communications regarding your accounts, both internally and with clients Salesforce organization and management Responsible for your accounts; Initiation, Planning, Execution, Monitoring and Closure of all processes. Run point with internal resources to solve client issues, ensuring themes are communicated to product and production. Become an expert on your clients: their objectives, needs, and working style. What We’re Looking For: Basic Required Qualifications: Bachelor’s degree in business, Marketing, Computer Science, Engineering, or a related field. 2-4 years of experience. Exceptional attention to detail, with a strong drive for organization and operational efficiency Advanced written and verbal communication abilities, enabling clear and effective interactions with both internal teams and clients Outstanding time management skills, with the ability to prioritize and deliver in a fast-paced, multi-tasking environment Strong critical thinking and problem-solving capabilities, with a proactive approach to overcoming challenges Creative mindset, able to identify and implement process improvements for greater team and client success Quick learner, adaptable to evolving business needs and a rapidly changing environment Collaborative team player, skilled at building strong working relationships across functions Proficiency in Microsoft Office Suite (PowerPoint, Excel, Teams, Word) and Salesforce applications Self-motivated and independent, able to take initiative and work with minimal supervision once trained About S&P Global Mobility At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow. For more information, visit www.spglobal.com/mobility . What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)

Technical Customer Success Specialist (Mobility) job opportunity at S&P Global.

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