Technical Support Associate (Hindi-Speaking) job opportunity at Abbott.

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DatePosted 11 Days Ago bot
Abbott Technical Support Associate (Hindi-Speaking)
Experience: General
Pattern: full-time
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degreeAssociate
loacation Philippines - Taguig City, Philippines
loacation Philippines - ..........Philippines

      JOB DESCRIPTION: Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world.   The Technical Support   Associate   documents complaints and inquiries on product distributed by Abbott ARDx   through Infectious Diseases, Toxicology and the   Cardiometabolic and Informatics   business units .   The role provides first line technical support to end users, distributors and commercial teams via phone, web-based   tools   and e-mail.   T echnical support   assist s   the customer by providing guidance on the products intended   use   and   addressing   specific user issues. The team carries out its responsibilities while   maintaining   compliance   to   medical device and diagnostics post-market surveil lan ce regulations. Essential Duties and Responsibilities (Key Activities) Receive inbound Customer calls and email communications and address in a professional and friendly manner   Review, prioritize and manage group mailboxes to ensure all inquiries and complaints are actioned    Provide first level support in troubleshooting customer complaints across the designated product range by analyzing customer problems and asking the   appropriate questions   to support resolution   Document complaints and inquiries using the   appropriate guidelines   and procedures to ensure completeness and accuracy of the records   Communicate complaint investigation conclusions to customers through written reports and phone conversations   Resolve and address any complaints or inquiries within   the target timelines described within the key performance indicators for individuals, the   team   and the company   Continually evaluate and   identify   opportunities to drive process improvements that positively   impact   team performance and customer experience   Develop and   maintain   areas of expertise in product specialties   required   for role; sharing and expanding knowledge within the   ARDx   Technical Support team   Execute applicable Quality System processes   Maintain ability to   comply with   business continuity p lan   ( i.e.   Work remotely if   required )   Other duties as assigned   Assume responsibility and accountability for daily tasks and   highlights   any risk to Technical Support Team Lead/Supervisor .       Support customers in different market time zones as   required   for the position. Dimensions – Education / Experience / Skills   Minimum Qualifications: 3rd Level Certificate, Diploma or Degree in relevant discipline   i.e.   but not limited to Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering discipline   required .   Minimum   1 -   year   of experience required working in a medical/clinical environment or in customer facing support role in an associated industry and   be   capable of providing excellent customer experience with challenging technical complaints.   Fluency in the   lan gu ag e   required   for the role.   Demonstrates the application of problem-solving methodologies, detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues   Demonstrates an understanding of the requirements of   Technical   writing.   Computer Literate; proficient in MS Word, PowerPoint,   Excel   and Outlook   Fluency in a second   lan gu ag e   is a distinct advantage   Strong written and verbal communication skills   The role is office   based   but a degree of flexibility is   required .  Ability to take ownership, organize   workload   and change priorities quickly .           The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.       JOB FAMILY: Facilities & Maintenance       DIVISION: ID Infectious Disease          LOCATION: Philippines > Taguig City : Five/Neo Building       ADDITIONAL LOCATIONS:       WORK SHIFT: Standard       TRAVEL: Not specified       MEDICAL SURVEILLANCE: Not Applicable       SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)                  

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