Associate, Client Support (Capital Markets - APAC/EMEA) position at S&P Global.| Philippines

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S&P Global Associate, Client Support (Capital Markets - APAC/EMEA)

Experience: 2-years

Pattern: full-time

Country:

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Associate

Makati City, P..........Philippines

About the Role: Grade Level (for internal use): 07 The Role: Associate, Client Support - Capital Markets (APAC/EMEA shift) The Team: Our team is responsible for providing clients with world-class product support and research. We are the pioneer team for Capital IQ Product Operations and now the biggest Client Operations team in Manila supporting the Capital IQ and Capital IQ Pro platforms. We value excellence in our work as well as effective collaboration. These enable us to provide top notch support experience to our global clients. Responsibilities and Impact: The Client Support team plays a critical role in ensuring that clients maximize the value of our products and the financial data available to them. By delivering high-quality, client-focused support, the team directly contributes to client satisfaction, long-term relationships, and the overall commercial success of the business. This role offers two pivotal development opportunities: First, the role will require you to become an effective and confident communicator. You will engage with a wide range of clients and stakeholders, learning how to communicate solutions clearly, manage expectations, and build professional rapport. You will develop the ability to understand client needs, assess problems critically, and identify practical, value-driven solutions that deliver the best possible outcomes for our clients. Second, the role will develop your industry, product, and data expertise. You will be responsible for addressing inquiries closely related to the finance industry and our platform, enabling you to build a strong understanding of financial markets, corporate finance concepts, and the data we provide. This exposure will help you understand how clients use our products to support their business decisions. Our platform is built on the combined expertise of the technology and finance industries. Through structured training and hands-on experience, you will learn to respond to finance-related inquiries in connection with the product, gaining exposure to data architecture and the practical application of financial data within a commercial context. We are committed to helping employees achieve their career aspirations and reach their full potential. We place strong emphasis on development and provide ongoing training to build both product expertise and essential power skills, such as communication, stakeholder engagement, and commercial awareness, as you progress in your career with us. The Manila Capital Markets Team is responsible for the following: Answer client inquiries and provide assistance with our products and platforms. Deliver the best client experience while doing support and finance-related research. Be the client’s advocate in getting the best possible solution to their inquiries. We partner with our clients to ensure that their issues are fully resolved, and they are maximizing our products’ potential.  Be a channel for client feedback. We coordinate with different teams to resolve client inquiries. We also help our content teams develop accuracy by providing real-time client feedback. We also echo our clients’ ideas and feedback to our Product Management team to make sure that we stay relevant to the market. We are a client-centric company; we give high value to our clients’ feedback, which is a big component of our success. Conduct platform trainings for prospect and existing clients. What We Are Looking For: Basic Qualifications Open to hiring fresh graduates 1–2 years of client support or client-facing experience is an advantage Excellent communication skills, both written and verbal (English), with the ability to explain complex topics clearly to diverse audiences Detail-oriented with strong critical thinking and problem-solving skills Demonstrates strong interest in learning and professional growth Willing to learn and build knowledge in Corporate Finance Client-focused mindset with the ability to build rapport and maintain professional relationships Open to working varying shifts; shifts may include weekends and holidays on a rotating basis (5 working days per week) Shifts will align with APAC or EMEA coverage, depending on business needs and team availability; specific schedules will be confirmed closer to the start date Preferred Qualifications Background in Finance, Business, Economics, or a related field Demonstrates commercial acumen, including the ability to understand client needs and business priorities Confident in managing client expectations and contributing to positive client outcomes Adaptable in a fast-paced and evolving environment Provides and accepts constructive feedback in a professional manner Willing to take ownership of projects, presentations, and stretch assignments that support team and business objectives About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)

Associate, Client Support (Capital Markets - APAC/EMEA) job opportunity at S&P Global.

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