Customer Service Representative - Medical Devices (on-site) - Polish & English speaker job opportunity at Abbott.

Home Jobs In Poland Tag: Job Customer Service Representative - Medical Devices (on-site) - Polish & English speaker position at Abbott


DatePosted 18 Days Ago bot
Abbott Customer Service Representative - Medical Devices (on-site) - Polish & English speaker
Experience: General
Pattern: full-time
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degreeMaster's (M.A.)
loacation Poland - Warsaw, Poland
loacation Poland - Warsa..........Poland

      JOB DESCRIPTION: Abbott   is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at   Abbott     At   Abbott , you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:   Career   development   with an international company where you can grow the career you dream of.  Competitive salaries, bonus potential and excellent package of benefits (sports' card, life insurance, private medical care, stock purchase plan and many others). A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity For our   Medical Devices Division   we are currently looking for a motivated, people-oriented person to join our great   Customer Service   team in Warsaw as a   Customer Service   Representative . The chosen candidates will provide daily support to our clients in Poland. The position is a combination of front-office and back-office duties. This is an office-based role requiring regular presence in our office in Warsaw, Mokotow. The main purpose of the role: Provide internal and external customers with best possible service in terms of   order processing , pricing and billing inquires, service requests and customer complaints. Compliant with internal processes and procedures (e.g.   Abbott   Quality System) and with the applicable legislation.  Manage all daily activities in   customer service   independently. What You'll do: Receive & process orders for all customers which are received by telephone. Handle customer complaints and perform investigations. Follow up on pricing discrepancies with   Customer Service management / Tender   department/division manager/sales manager. Issue required credit notes for returns and complaints  within the official procedural deadlines. Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable, investigation of claims and follow-up for emergency. PER processing and follow up in collaboration with sales reps. Receive & process orders for all customers which are received by e-mail, fax or post. Follow procedures related to the receiving, checking and creation of the sales   orders/invoices. Perform and execute all   invoicing   in a timely and   precise   manner incl. responsibility for   electronic invoicing . Issue required credit notes for cross-charges,   rebates   and price corrections within the official procedural deadlines. Master Data Maintenance   (customer, materials, prices). Actively participate in any required product tracking research when required. Support quality and sales department in FSCA (Field Safety Corrective Action) implementation. Required qualifications and background: Secondary school or University degree. Knowledge of   SAP is   strongly preferred. Previous experience in   Customer Service   or similar would be a strong asset. Prior experience in international, corporate environment preferred. Fluent Polish and English - both written and spoken. Knowledge of   Microsoft Office . Team player with strong communication skills. Customer and   service orientation . Ability to manage multiple tasks and to meet deadlines. Sensitive of initiative and adaptability to permanent evolving organizations. Sensitive to the importance of the product. Ability to work from the office on a daily basis (Mokotow). Follow your career aspirations to   Abbott   for diverse opportunities with a company that can help you build your future and live your best life.   Abbott   is an Equal Opportunity Employer, committed to employee diversity.  Connect with us at www. abbott .com, on Facebook at   www.facebook.com/ Abbott   and on Twitter @AbbottNews and @AbbottGlobal.       The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.       JOB FAMILY: Customer Service       DIVISION: CRM Cardiac Rhythm Management          LOCATION: Poland > Park Postepu : Building B       ADDITIONAL LOCATIONS:       WORK SHIFT: Standard       TRAVEL: No       MEDICAL SURVEILLANCE: Yes       SIGNIFICANT WORK ACTIVITIES: Not Applicable                  

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