Informatics Technical Service Specialist - Scotland job opportunity at Abbott.

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DatePosted 23 Days Ago bot
Abbott Informatics Technical Service Specialist - Scotland
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Pattern: full-time
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degreeGeneral
loacation United Kingdom - Maidenhead, United Kingdom
loacation United Kingdom..........United Kingdom

      JOB DESCRIPTION: Informatics Technical Service Specialist   Abbott Diagnostics ( ADD)   — Field Based (Scotland + UK Travel)   Abbott is a global healthcare leader dedicated to helping people live fuller, healthier lives. Our innovations span diagnostics, medical devices, nutrition, and branded generic medicines — improving care for millions of people around the world. With 1 14 ,000 colleagues serving customers in 160+ countries,   we’re   committed to advancing the future of healthcare.   About Abbott Diagnostics (ADD)   As a global leader in in vitro diagnostics, Abbott provides   cutting-edge   instruments, software solutions, and tests that support hospitals, labs, and clinics worldwide. We help transform medical testing through automation, innovation, and a focus on delivering high-quality,   cost-effective   results that improve patient care.   Our Informatics   Team sits   within the   UKI Servic e   Organisation —   designed to meet the evolving needs of today’s large, complex healthcare customers. The team provides specialist informatics   expertise , supporting both sales and service teams across the region.     About the Role   We’re   looking for an   Informatics Technical Service Specialist   to   Implement &   support   Complexed IT Infrastructure Solutions   including   implementation, optimization, and ongoing success of Abbott’s laboratory software solutions. This   field-based   role covers Scotland, with   additional   travel   across UKI .   You’ll   play a key role in shaping exceptional customer experiences — combining IT   expertise ,   problem-solving ,   hands-on   support, and deep product knowledge to help laboratories get the best out of our informatics solutions.     What   You’ll   Be Doing   Collaborate with regional and local sales teams to support and grow existing customer accounts   Build strong, trusted relationships with customers and use these to expand Abbott’s presence and value   Lead IT implementation activities in line with the agreed Statement of Work   Support the development and preparation of Statements of Work by gathering and   validating   technical needs   Recommend   appropriate hardware   solutions for Abbott IT systems and coordinate with external hardware providers where   required   Carry out software installation, configuration, and setup activities   Deliver clear, structured training to end users on Abbott software applications   Provide comprehensive post implementation support, resolving issues and optimising system performance   Act as a technical expert across the full IT solution — supporting procurement, integration, and troubleshooting   Continuously enhance the customer experience by optimising service quality and the performance of Abbott IT solutions   ​ Success is measured by:   Customer satisfaction (NPS), service quality, operational effectiveness, and the growth of existing accounts.     What   You’ll   Bring   A   Bachelor’s   degree or equivalent experience; science or   medical   related   fields are a plus   Strong technical understanding of IT systems and software within a healthcare or laboratory environment   Experience delivering customer   facing technical support or   post   sales   service   Excellent communication skills with the ability to influence, train, and build rapport   A   service d   riven   mindset with a commercial awareness of customer needs   Strong organisation, analytical thinking, and   problem-solving   abilities   Ability to work effectively in   cross   functional   teams   Comfort with regular travel (typically around 3 days per week)     What We Offer   As   you’d   expect from a global healthcare leader, we offer an excellent package including a competitive salary, defined contribution pension scheme, private healthcare, life assurance, and a flexible benefits programme tailored to you.          The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.       JOB FAMILY: Field Services       DIVISION: CRLB Core Lab          LOCATION: United Kingdom > Maidenhead : Remote       ADDITIONAL LOCATIONS:       WORK SHIFT: Standard       TRAVEL: Yes, 75 % of the Time       MEDICAL SURVEILLANCE: Not Applicable       SIGNIFICANT WORK ACTIVITIES: Not Applicable                  

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