Travel Claims Team Leader job opportunity at Sedgwick.

Home Jobs In Ireland Tag: Job Travel Claims Team Leader position at Sedgwick


DatePosted 9 Days Ago bot
Sedgwick Travel Claims Team Leader
Experience: General
Pattern: full-time
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degreeGeneral
loacation IE-Dublin, Ireland
loacation IE-Dublin....Ireland

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Travel Claims Team Leader Key roles   The Team Leader   is responsible for   the daily operation of the team including leadership, clear communication, motivation, performance   management   and process management. Key to the role is   ensuring   SLAs, Sales targets and Compliance requirements are met, with specific consideration to the sales capability and technical   proficiency   of the team.      Specific responsibilities (including but not limited to)     To provide strong and visible leadership to their Team through clear and engaging communication, working collaboratively with the Leadership Team to consistently achieve SLAs,   Sales   and Quality Targets   Responsible for team delivery of a professional Sales & Customer service   Point of technical and process referral for their Team   Performance management including completion of monthly and bi-annual reviews for direct reports, working with Manager to set and   monitor   appropriate team   and individual targets   Active involvement in weekly team meetings to review and develop team performance   To support Managers in planning resource / scheduling   Own effective use of IT to generate quotes, and to ensure   accurate   team input and maintenance of IT systems   To liaise with the Customer Service Unit to   monitor   and resolve complaints   in accordance with   CPC   Work with Leadership to develop Management Information for monitoring of team performance   Active involvement in weekly team meetings to review and develop team performance   To support Managers in planning resource / scheduling   Any other tasks as may be   required     Qualifications/skills   APA (Must Have) or CIP or working toward     Experience   6 months experience in a Customer Service Role   in the insurance sector Proficient in Microsoft Word / Excel / PowerPoint   Demonstrated strong people management skills       Benefits of working for Sedgwick in Ireland     Bike to Work Scheme   Tax Saver Travel Scheme   Discounted onsite Gym Membership (Dublin 4)   Discounted onsite Montessori (Dublin 4)   EAP – Employee Assistance Programme    Health Insurance Scheme   Life Cover   PHI – Permanent Health Insurance   Exams & Professional Membership Fees   Professional and personal development opportunities       Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the   minimum   professional standard for any person providing certain financial services,   in particular when   dealing with consumers. This role is classified as a Controlled function   ( CF 3 CF4 &   CF 7   )   and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.       Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

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