Technical Application Scientist (12-month contract - Maternity Cover) job opportunity at Illumina.

Home Jobs In Italy Tag: Job Technical Application Scientist (12-month contract - Maternity Cover) position at Illumina


DatePosted 3 Days Ago bot
Illumina Technical Application Scientist (12-month contract - Maternity Cover)
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Italy - Milan, Italy
loacation Italy - Milan....Italy

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. Technical Applications Scientist x2 (12-month Maternity Cover )   Onsite   (with some flexibility)   – based in our Milan   Solutions Centre, Italy We are hiring for two separate roles, both based in our Milan office.   One role requires fluency in Italian to support the Italian market. The other requires fluency in Spanish to support the Spanish market so Spanish language skills are of particular interest. *Please   submit   your application in English. The role   As a Technical Applications Scientist   here at Illumina in   Italy,   you will be part of   our   in‑house Technical Support team,   providing   expert guidance to both internal and external customers across Illumina’s portfolio. In this role, you will support our next‑generation sequencing (NGS) and array technologies,   specialising   deeply in one workflow while developing   proficiency   in a second. You will work closely with Field teams, Product Support, Customer Service and other global partners to resolve complex customer issues, contribute to technical documentation, and champion the customer experience. This is a highly collaborative position within a fast‑paced, innovative environment where technical   expertise   and curiosity thrive.   Illumina's employee benefits are industry‑leading and include flexible time off, private medical insurance,   compassion   and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!   Why   y ou   You are a scientifically curious, customer‑focused technical expert with   strong communication   skills and a passion for problem solving. You bring   significant experience   in molecular biology, NGS workflows or Illumina platforms, and you are   confident   navigating both routine and complex technical challenges. You thrive in a role that blends autonomy with collaboration—able to independently handle day‑to‑day support cases while also working closely with global colleagues on escalations,   training   and documentation.   You are fluent in   Italian and/or Spanish and English   ( and   Spanish  highly advantageous )   and   English, and your ability to engage clearly and professionally with a diverse customer base is one of your key strengths. Experience with CRM tools such as Salesforce, ISO‑accredited environments, and   previous   call‑ centre   or technical support roles will set you up for success.     A Ph.D. or M.S. with relevant applications experience is preferred, though a B.S. paired with strong hands‑on NGS experience will also be considered.   Key Responsibilities Include:   Customer Support & Case Management   Provide high‑quality phone and email support for customers across Illumina products and applications   Manage both inbound and outbound communications, ensuring   timely   and thorough follow‑up   Document all customer interactions in Salesforce (SFDC), following live logging,   tasking   and escalation procedures   Technical Expertise & Issue Resolution   Troubleshoot routine and complex issues within your specialist workflow   Support a second workflow with guidance as needed   Apply strong analytical and problem‑solving skills to diagnose and resolve technical concerns   Maintain up‑to‑date knowledge through ongoing training, including occasional bench work   Cross‑Functional Collaboration   Partner with Field teams, Product Support and Customer Service to resolve escalated cases   Take ownership of key accounts across the region when   required   Participate in sustaining and product development teams to   provide   field‑driven insights   Training, Documentation & Knowledge Sharing   Develop,   write   and edit technical documentation, such as webinars,   bulletins   and Knowledge Base articles   Support the technical development of colleagues in your area of specialty   Clearly and proactively share process knowledge, contributing to team growth and consistency   Quality, Compliance & Safety   Adhere to global and local work instructions to   maintain   ISO accreditation   Comply with   all health and safety guidelines and standard operating procedures     We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.

Other Ai Matches

PLM Analyst Applicants are expected to have a solid experience in handling Job related tasks
Sr Director, Global Talent Acquisition Applicants are expected to have a solid experience in handling Global Talent Acquisition related tasks
SAP Fiori Developer Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Associate Director, Health Economic Outcomes (Remote) Applicants are expected to have a solid experience in handling Health Economic Outcomes (Remote) related tasks
Attorney Applicants are expected to have a solid experience in handling Job related tasks
Facilities Engineer 2 (Electrical) Applicants are expected to have a solid experience in handling Job related tasks
Manufacturing Equipment Engineer 2 Applicants are expected to have a solid experience in handling Job related tasks
Assoc Director, Enterprise Infrastructure & DevOps Database Management Applicants are expected to have a solid experience in handling Enterprise Infrastructure & DevOps Database Management related tasks
Senior Software Engineer (Primary Analysis) Applicants are expected to have a solid experience in handling Job related tasks
Sr. Scientist - Electrochemist Applicants are expected to have a solid experience in handling Job related tasks
Staff Systems Engineer Applicants are expected to have a solid experience in handling Job related tasks
Senior Software Engineer Applicants are expected to have a solid experience in handling Job related tasks
Senior Oncology Sales Specialist – Italy Applicants are expected to have a solid experience in handling Job related tasks
Senior Bioinformatics Scientist Applicants are expected to have a solid experience in handling Job related tasks
Multiomics Sales Specialist – Italy Applicants are expected to have a solid experience in handling Job related tasks
Sr Sales Specialist Applicants are expected to have a solid experience in handling Job related tasks
Maintenance Mechanic 3 – Electrical Applicants are expected to have a solid experience in handling Job related tasks
Sr.Manager(SAP Technical) Applicants are expected to have a solid experience in handling Job related tasks
Key Account Manager, Clinical Applicants are expected to have a solid experience in handling Clinical related tasks
Sr Sales Specialist, Multiomics Applicants are expected to have a solid experience in handling Multiomics related tasks
GM, Korea Applicants are expected to have a solid experience in handling Korea related tasks
Sr Software Engineer - Instrument Control - C# Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
District Sales Manager - Germany (West) Applicants are expected to have a solid experience in handling Job related tasks