Customer Service Representative job opportunity at 3M.

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DatePosted 2 Days Ago bot
3M Customer Service Representative
Experience: General
Pattern: full-time
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loacation CO, Bogota, Colombia
loacation CO, Bogota....Colombia

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: Customer Service Representative Collaborate with innovative 3Mers around the world As a Customer Service Representative, you will play a key role in Customer Service supporting United States and Canada customers within the Consumer Business Group. In this role you will look to deliver outstanding service to our customers by responding to inquiries, resolving issues and ensuring customer satisfaction. The impact you will make in this role Responsibilities include but are not limited to: You will lead customer satisfaction through proactive customer interactions via the phone, email and chat. You will need to proactively respond to customer inquiries and creatively resolve complex daily issues. You will drive successful customer order management activities by processing orders accurately and ensuring timely delivery. To do this you will need to interact with sales reps, pricing teams and the customer to ensure pricing, product and order accuracy. You will coordinate with the logistics and supply chain teams to track shipments and update customers on delivery status. You will work with our AR and Disputes areas to help manage returns and exchanges according to company policies. You will implement change and process improvements by collaborating internally with your team and other internal areas such as sales, supply chain, AR/disputes/returns teams and technical support areas to address customer needs.  You will build strong customer relationships by understanding their order patterns, actively listening to their needs, then using that to find creative solutions to complex issues and inquiries.  Adaptive communication is key while balancing ongoing issues, activities and priorities.   Your Skills and Expertise   To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications: Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution English Level: B2+ or higher Three (3) years of experience servicing customers within a Customer Service, Customer Support, or related field in a private, public, government or military environment   Additional qualifications that could help you succeed even further in this role include: Experience in ERP and CRM systems (SAP and Salesforce) Ability to independently solve problems and find solutions Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers High level of experience interacting with cross functional teams like supply chain, planning, program management, portfolio and sales Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems Ability to follow through with commitments and show concern for the needs of others Clear and conceptual thinking ability; excellent judgment and discretion Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines Work location: · Work Location: This role follows an on-site working model, requiring the employee to work at least four days a week at Bogota, Colombia · Travel: No travel is required, but there be occasional domestic or international travel if needed. · Relocation: Relocation Assistance: Not authorized   Supporting Your Well-being  3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.  Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.  Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M. 3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano. Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. 3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms. Please click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) and Privacy Policy (link here) . Before submitting your application, you will be asked to confirm your agreement with the terms.

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