CRM Administrator (Ortho Product) job opportunity at Smith+Nephew.

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DatePosted 23 Days Ago bot
Smith+Nephew CRM Administrator (Ortho Product)
Experience: General
Pattern: full-time
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loacation POL - Wroclaw, Poland
loacation POL - Wroclaw....Poland

Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. This is an exciting opportunity to join our International Ortho organisation at a pivotal moment in our global commercial transformation. As we standardise and modernise our CRM environment across regions, you will be at the heart of shaping how our commercial users engage with data, customers and insights. If you enjoy building structure, enabling teams and turning complex processes into seamless user experiences, this role offers a meaningful way to influence how our business grows and performs. What will you be doing? As our CRM Administrator International Ortho, you will become a key member of the Commercial Planning Team and an essential contributor to our Global CRM Program. Your work will help harmonise multiple CRM approaches into one clean and standardised Salesforce environment that supports strategic planning, commercial excellence and asset management across the International Region. You will bring consistency and clarity by configuring Salesforce in a way that enables high quality execution of core commercial processes including account management, segmentation and targeting, opportunity management, territory alignment, interactions and analytics. Each day will bring a blend of supporting users, safeguarding data quality, partnering with IT and security teams and continuously improving how our CRM supports the Ortho business. You will help onboard new users, design user friendly page layouts and troubleshoot issues so colleagues can focus on customers with confidence. You will maintain custom objects, workflows, validation rules and data integrations so the platform remains healthy, secure and aligned with business needs. You will support data governance, manage data uploads and migrations and ensure that decision makers have clean, actionable insights at their fingertips. As we continue to deliver releases and enhancements, you will help prepare users, create documentation, support UAT and ensure that new features are adopted. Your work will contribute directly to improving productivity, strengthening the user experience and embedding a CRM foundation that supports our growth ambition across the region. What will you need to be successful? Success in this role comes from being a thoughtful technologist and an empathetic partner to the business. You will enjoy working in a space where commercial needs meet technical solutions, and where well executed processes make a visible impact. You will thrive if you can • Bring strong experience working with Salesforce CRM, including user management, data models, customisations, security configuration, report building and product enhancements • Apply analytical thinking and meticulous attention to detail to ensure data accuracy, reduce duplications, support governance and enable high quality commercial reporting • Communicate with clarity and confidence, helping stakeholders at every level understand how to get the most from Salesforce while supporting them through changes across the platform • Hold or be working towards an accredited Salesforce Administrator certification, and bring experience gained in global or regional teams, ideally within medtech or a similarly regulated environment _You. Unlimited. _ We believe in creating the greatest good for society. Our Strongest investments are in our people and patients we serve. Inclusion & Belonging: Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about our https://www.smith-nephew.com/en/careers/life-at-smith-nephew on our website Your Future: Generous annual bonus, life insurance, Save As You Earn share options. Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities! Your Wellbeing: Private Health and Dental plans, multisport card/my benefit platform and much more. Flexibility: Hybrid Working Model (For most professional roles). Training: Hands-On, Team-Customised, Mentorship, subsidies for language classes, certifications and postgraduate studies #LI-GG1 #LI-HYBRID Stay connected by joining our Talent Community . We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.    Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer.  

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