Digital Customer Success Content Manager job opportunity at Proofpoint.

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Proofpoint Digital Customer Success Content Manager
Experience: 5-years
Pattern: full-time
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loacation California, United States Of America
loacation California....United States Of America

About Us:   Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:  Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role We are seeking a highly creative, execution-oriented Digital Customer Success Content Manager to lead the creation and scaling of customer-facing content within our B2B SaaS organization. This role sits within the Digital Customer Success function and is responsible for developing, repurposing, and optimizing content that drives product adoption, feature awareness, value realization, and customer education.  You will be responsible for identifying content gaps, partnering with subject matter experts (SMEs), auditing large volumes of existing materials, and transforming both net-new and existing content into scalable, multi-format digital assets.  You will leverage modern generative AI tools to accelerate content discovery, transformation, and production at scale.  You will act as in-house editor, ensuring customer success messages through email, community, and other channels effectively influence customer behavior to accelerate adoption, value realization, and customer retention.  Your day-to-day  Sales Development Operating Model & Strategy Content Strategy & Gap Identification  Partner with subject matter experts (SMEs) in Customer Success, Product, Marketing, and other functions to identify content needs  Conduct audits of existing materials (knowledge base articles, webinars, presentations, enablement assets, product documentation, etc.) to:  Identify reusable source material  Surface gaps requiring net-new content  Recommend format conversions to maximize impact  Develop structured content plans aligned to adoption goals, feature launches, and customer journey milestones.  Net New Contect Creation Create high-quality, customer-facing content including:  Webinars (live and on-demand)  Short-form product videos  Feature spotlight videos  In-app guidance content  Enablement decks  Customer education materials  Own content production end-to-end, from outline and scripting to final delivery  Interview SMEs to extract insights and translate expertise into customer-ready materials.  Content Repurposing & Format Transformation Transform existing materials into new formats, including:  Breaking full-length webinars into short-form video series  Converting PowerPoint presentations into video-based learnings  Extracting targeted feature content from long-form documentation  Scan large documents (e.g., 100+ page guides) to extract relevant segments for specific features or customer segments  Ensure content consistency, clarity, and alignment across formats  AI-Enabled Content Production Leverage generative AI tools to create a content library across multiple product lines:  Analyze and summarize large volumes of source material  Identify relevant content sections quickly and accurately  Draft scripts, outlines, and derivative content  Accelerate multi-format production workflows  Establish scalable AI-assisted workflows that enable high-volume, high-quality content creation  Continuously evaluate and adopt emerging tools that improve content velocity and effectiveness  Email writing and Editing Operate as a content consultant and editor within the Digital CS organization What you bring to the team 5+ years of experience in content creation within B2B SaaS (Customer Success, Product Marketing, Enablement, or Education preferred)  Demonstrated ability to create content across multiple formats (video, webinar, written, slide-based, etc.)  Experience auditing and repurposing large volumes of existing content  Strong understanding of customer lifecycle, product adoption, and digital engagement strategies  Technical & Functional Skills  Proficiency with generative AI tools for content analysis and creation.  Experience with video creation and editing tools (e.g., Camtasia, Loom, Synthesia, Descript, or similar)  Experience with Customer Success Platforms such as Totango  Proficiency with AI to scan, interpret, and extract insights from large documentation sets  Strong storytelling capabilities  Exceptional written and verbal communication skills  What Success Looks Like  Increased feature adoption driven by targeted digital content  Reduced time-to-value through scalable educational assets  Measurable engagement with short-form, repurposed content  Established AI-enabled content workflows that improve production velocity  Strong partnership and alignment across Digital CS, Product, and Support  Why This Role Matters  As our customer base grows, scalable digital engagement becomes critical. This role ensures that the right content reaches the right customers at the right time—efficiently, creatively, and at scale. You will play a central role in enabling product adoption and customer success through strategic, AI-powered content development.  Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities   Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com .   How to Apply Interested? Submit your application along with any supporting information- we can’t wait to hear from you!

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