Supervisor, Global Customer Care, International Case Management job opportunity at Smith+Nephew.

Home Jobs In Poland Tag: Global Customer Care, International Case Management Supervisor, Global Customer Care, International Case Management position at Smith+Nephew


DateMore Than 30 Days Ago bot
Smith+Nephew Supervisor, Global Customer Care, International Case Management
Experience: 2-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Global Customer Care, International Case Management

Copy Link Report
degreeHigh School (S.S.C.E)
loacation POL - Wroclaw, Poland
loacation POL - Wroclaw....Poland

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Smith+Nephew is hiring Supervisor, Global Customer Care, International Case Management. This is an opportunity to shape the experience of our international customers while leading a team that ensures every customer inquiry is managed with care, accuracy and commitment. If you enjoy guiding people, improving processes and creating exceptional service experiences, this role offers you the space to grow and make an impact. What you will be doing? In this role you will oversee the daily operations of the International Case Management team, ensuring that customer inquiry  move smoothly and efficiently through the process. You will coach your team, collaborate with partners across the business and keep a close eye on performance so that customers receive a consistent and reliable experience. You can expect to: Manage daily case handling activities, ensuring high quality and timely workflow Monitor case progress in Salesforce including ageing, categorisation and allocation Act as the first point of contact for escalations and urgent customer needs Support the team with process questions and operational challenges Prepare regular reports, assist with KPIs and support month end activities Partner with stakeholders across the business on ad hoc requests and priorities Contribute to continuous improvement initiatives that enhance customer experience Help plan and support team meetings and calibration sessions What will you need to be successful? Success in this role comes from enabling others to perform at their best while keeping operations running smoothly. You will bring confidence as a people leader, along with strong communication and problem solving skills. You will be comfortable analysing data, coordinating priorities and supporting your team through challenges. A genuine commitment to great customer service will be at the heart of everything you do. Minimum 2 years of experience as a Supervisor or Team Leader within customer service or an operational environment Proven experience in customer service operations, ideally within international support English plus Spanish or German at C1 level Proficiency in Microsoft Office, Salesforce and SAP At Smith+Nephew we offer Inclusion, Diversity and Equity : Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website  Your Future : annual bonus, life insurance, company stock saving plan  Work/Life Balance : paid volunteering hours, flexible approach  Your Wellbeing : private health care with dental care package, multisport card/my benefit platform  Flexibility : possibility of working in hybrid model  Training : Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies  Extra Perks : referral bonus, recognition program, mentoring program  #LI-KW2 #LI-HYBRID Stay connected by joining our Talent Community . We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.    Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer.  

Other Ai Matches

Senior Manager Global Commercial Training and Education (US Field) Applicants are expected to have a solid experience in handling Job related tasks
GPO National Accounts - Director Applicants are expected to have a solid experience in handling Job related tasks
Account Manager, TendonSeam (Dallas; Houston; Austin) Applicants are expected to have a solid experience in handling TendonSeam (Dallas; Houston; Austin) related tasks
Senior Research Engineer (Memphis - Brooks RD, TN) Applicants are expected to have a solid experience in handling TN) related tasks
Sports Medicine Territory Manager (Tampa / Orlando) Applicants are expected to have a solid experience in handling Job related tasks
Account Manager, TendonSeam (Chicago) Applicants are expected to have a solid experience in handling TendonSeam (Chicago) related tasks
Team Lead and Marketing Communications Senior Manager, ENT Applicants are expected to have a solid experience in handling ENT related tasks
Associate, Global Customer Care, International Order Management Applicants are expected to have a solid experience in handling Global Customer Care, International Order Management related tasks
Revenue Operations Specialist, SoEUR & FraBeNe Applicants are expected to have a solid experience in handling SoEUR & FraBeNe related tasks
GBS Material Master Data Analyst Applicants are expected to have a solid experience in handling Job related tasks
Biologics Account Manager (Pensacola Florida) Applicants are expected to have a solid experience in handling Job related tasks
Trauma Associate Sales Representative (Rochester, NY) (Evergreen) Applicants are expected to have a solid experience in handling NY) (Evergreen) related tasks
Sports Medicine Territory Manager (New Haven, CT) Applicants are expected to have a solid experience in handling CT) related tasks
Account Manager (Orthopaedics) Applicants are expected to have a solid experience in handling Job related tasks
Senior Systems Engineer (Pittsburgh, PA) Applicants are expected to have a solid experience in handling PA) related tasks
Systems Verification Engineer Applicants are expected to have a solid experience in handling Job related tasks
Associate Sales Representative, Trauma (Fort Lauderdale) Applicants are expected to have a solid experience in handling Trauma (Fort Lauderdale) related tasks
Inventory Specialist 2 (Denver, CO) Applicants are expected to have a solid experience in handling CO) related tasks
Senior Sales Representative Applicants are expected to have a solid experience in handling Job related tasks
Account Manager, Biologics (Savannah, GA) Applicants are expected to have a solid experience in handling Biologics (Savannah, GA) related tasks
Senior Consultant – Projects Global Customer Care Applicants are expected to have a solid experience in handling Job related tasks
Process Owner & Business Admin CPQ Applicants are expected to have a solid experience in handling Job related tasks
Surgical Solutions Manager (Sports Medicine) Applicants are expected to have a solid experience in handling Job related tasks