Director, Customer Experience Strategy job opportunity at Clarios.

Home Jobs In Mexico Tag: Customer Experience Strategy Director, Customer Experience Strategy position at Clarios


DatePosted 30 Days Ago bot
Clarios Director, Customer Experience Strategy
Experience: 8-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Customer Experience Strategy

Copy Link Report
degreeMBA
loacation Mexico, Nuevo León, San Pedro Garza Garcia, Mexico
loacation Mexico, Nuevo ..........Mexico

The Role The Director, Customer Experience Strategy shapes Clarios’ long‑term CX vision and roadmap, steering strategic planning, customer journey design, and insight‑driven innovation. The role drives governance, consistency, and best practices in CX strategy while partnering closely with Marketing, Commercial, and Product teams to ensure alignment with go‑to‑market strategies. The Director also leads the development of the global CX strategic plan and oversees customer journey mapping, persona development, and experience design. This role sets the tone for customer‑centric strategy, modeling influence, discipline, and collaboration across business units and geographies while managing a team of CX strategy professionals. What You’ll Do (Impact Areas) Strategic & Innovation Leadership - Develop and maintain the global CX strategic plan and roadmap. - Lead customer journey mapping, persona development, and experience design. - Analyze customer insights, market trends, and competitive benchmarks to inform CX strategy. - Partner with Marketing, Commercial, and Product teams to align CX with go‑to‑market strategies. - Collaborate with the CX Transformation Director to drive innovation through the CX Idea & Innovation subprocess. - Define and track strategic CX KPIs (NPS, CES, CLV). - Support executive storytelling and business case development for CX investments. - Facilitate strategic planning sessions and conduct CX maturity assessments. Team Management - Lead hiring, coaching, development, and evaluation of CX strategy staff. Departmental Leadership - Develop and manage the department budget and quarterly forecasts. - Oversee consulting, salary, travel, and training budgets for assigned areas. - Sponsor initiatives to improve employee engagement. What Success Looks Like - A clear, executable CX strategic plan aligned with business priorities. - Mature customer journey frameworks deployed across functions. - Strong governance and consistency in CX processes and KPIs. - A high‑performing, engaged CX strategy team. Core Competencies - Strategic thinking & analytical rigor. - CX measurement frameworks & tools expertise. - Collaboration and influence across functions and geographies. - Executive communication & storytelling. - Critical thinking & problem‑solving. - Leadership, coaching, and team development. What You Bring (Qualifications) Required - Bachelor’s degree in Business, Strategy, or related field (MBA preferred). - 8+ years of experience in strategy, customer experience, or management consulting. - Strong analytical and strategic thinking skills. - Experience with CX measurement frameworks and tools. - Excellent communication and executive presentation skills. - Proven ability to influence without direct authority. - Fluent English (additional languages preferred). - Ability to join global meetings outside normal hours (~4 hrs/week). - Availability for international travel (~20%). Work Model & Travel - Travel required (approx. 20%). - Participation in global meetings outside standard business hours (~4 hrs/week). Our Commitment to You In this role, you will shape the future of customer experience at Clarios by leading enterprise‑wide strategy, driving innovation, and embedding customer‑centricity across the organization. #LI-PR1 About Clarios: Clarios is the global leader in advanced, low-voltage battery technologies for mobility. Our batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today. With around 18,000 employees in over 100 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous sustainability focus – advancing best-in-class sustainability practices and advocating for them across our industry. We work to ensure 100% of our products sold are recyclable, and we recycle 8,000 batteries an hour in our network. You can find more information here (PDF).  To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs. Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email Special.Accommodations@Clarios.com. A Note to Job Applicants : please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.

Other Ai Matches

Systems Engineer Applicants are expected to have a solid experience in handling Job related tasks
Praktikant/Werkstudent (m/w/d) in der Personalabteilung Young Talents Applicants are expected to have a solid experience in handling Job related tasks
Senior Labor Relations Professional EMEA (m/f/d) Applicants are expected to have a solid experience in handling Job related tasks
Account Territory Representative - Greater Boston Area (remote) Applicants are expected to have a solid experience in handling Job related tasks
Senior Cyber Security Engineer (m/f/d) Applicants are expected to have a solid experience in handling Job related tasks
Master Planner Applicants are expected to have a solid experience in handling Job related tasks
Senior Specialist Employee Communications (m/f/d) Applicants are expected to have a solid experience in handling Job related tasks
Maintenance Technician Applicants are expected to have a solid experience in handling Job related tasks
Programador de Produccion Applicants are expected to have a solid experience in handling Job related tasks
EHS Manager Applicants are expected to have a solid experience in handling Job related tasks
Maintenance Technician - Weekends Applicants are expected to have a solid experience in handling Job related tasks
Lead OEX/CI Plant (m/w/d) Applicants are expected to have a solid experience in handling Job related tasks
Reliability Engineer Applicants are expected to have a solid experience in handling Job related tasks
Maintenance Intern Applicants are expected to have a solid experience in handling Job related tasks
Supply Chain Intern - Florence, KY (Summer 2026) Applicants are expected to have a solid experience in handling KY (Summer 2026) related tasks
Manufacturing IT Technician Applicants are expected to have a solid experience in handling Job related tasks
Instandhalter (m/w/d) Applicants are expected to have a solid experience in handling Job related tasks
Analista de Calidad Applicants are expected to have a solid experience in handling Job related tasks
Operátor/ka výroby Applicants are expected to have a solid experience in handling Job related tasks
Intern - EHS Applicants are expected to have a solid experience in handling Job related tasks
Ingeniero de Procesos Applicants are expected to have a solid experience in handling Job related tasks
Supply Chain and Procurement Specialist, SEA Applicants are expected to have a solid experience in handling SEA related tasks
Ingeniero de Producción Applicants are expected to have a solid experience in handling Job related tasks