Customer Support Engineer Specialist job opportunity at GE HealthCare.

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DatePosted 11 Days Ago bot
GE HealthCare Customer Support Engineer Specialist
Experience: General
Pattern: full-time
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degreeAssociate
loacation Istanbul, Turkey
loacation Istanbul....Turkey

Job Description Summary Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus in particular for our Medical Image Merge (MIM) solution. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations. Job Description Roles and Responsibilities Research and troubleshoot issues involving all aspects of the GEHC Digital solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality. Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills. Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area. May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters. A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GEHC. Explains technical information to others. Required Qualifications This role requires basic experience in the Services & Digital Customer Support Engineering. Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience). Demonstrated customer service experience in a clinical environment. Ability to work with and communication effectively with diverse stakeholders. Working knowledge of Microsoft Windows and Microsoft Office applications, including effective use of Copilot and other AI tools. Fluency in English and at least one additional regional language (Turkish, or Arabic). Proficiency in more than two languages is highly valued. Desired Characteristics Operating Systems: Windows Server, Linux Networking & Integration: DICOM, IHE, HL7, FHIR Strong computer skills. Web technologies knowledge. Experience in healthcare environments, particularly radiology or nuclear medicine departments. Additional Information Relocation Assistance Provided: No

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