Customer Support Engineer ( Night Shift ) job opportunity at Resmed.

Home Jobs In India Tag: Job Customer Support Engineer ( Night Shift ) position at Resmed


DatePosted 30+ Days Ago bot
Resmed Customer Support Engineer ( Night Shift )
Experience: General
Pattern: full-time
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loacation Bangalore, India, India
loacation Bangalore, Ind..........India

J ob Posting Title:   Customer Support Engineer ( Night Shift ) About ResMed    ResMed has pioneered some path-breaking solutions to improve people’s   lives   and our mission is to change 250 million lives in 2025. This culture of innovation is now being brought to ‘out-of-hospital’ care settings under ResMed’s SaaS division. The focus of the products and technologies is to complete the care continuum outside the hospital, enable seamless transitions for people as they move between different care settings, and empower caregivers with actionable data and insights that can transform the way care is delivered.    The vision is to continuously push the boundaries of innovation, improve patient outcomes, and put the patients and caregivers at the center of every innovation that we pursue.    Let’s   talk about the Team    ResMed is setting up a Centre of Excellence ( CoE ) in   Bangalore . This person   would be   an integral part of the   CoE   team and is expected to work in close tandem with the team members of the Customer Support/Customer Experience Team of MatrixCare in the USA. This individual must be a self-starter and should be passionate about wanting to play a key role in ensuring the success of our customers.    Let’s   talk about Responsibilities   Provide effective phone and email software support to customers reporting problems or requiring on the spot coaching with   our software solutions   Utilize the Salesforce Service Console to log and document customer cases   Perform basic and advanced troubleshooting to identify/verify underlying cause of customer reported problems   Utilize internal resources to   assist   in the prompt resolution of application and technical issues   Contribute to the maintenance and improvement of the knowledge base   Escalate calls to higher level analysts according to defined support processes   Contribute to the monthly team goals   Remote work indefinitely   due to office closures   Let’s   talk about Qualifications ,   Skills   and Experience   Bachelor’s degree   Excellent customer service skills   Strong technical skills   Effective critical thinking and problem-solving abilities   Excellent verbal and written communication skills   Strong listening skills with the ability to empathize   Thrive in a collaborative environment   Knowledge of   US   healthcare industry   or Electronic Health Records preferred   Point of Sale Experience is   a plus   Self-starter   Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.  

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