Customer Support Associate job opportunity at Arrow Electronics.

Home Jobs In Poland Tag: Job Customer Support Associate position at Arrow Electronics


DatePosted 6 Days Ago bot
Arrow Electronics Customer Support Associate
Experience: 4-years
Pattern: full-time
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degreeAssociate
loacation PL-Gdansk, Poland (Aleja Grunwaldzka), Poland
loacation PL-Gdansk, Pol..........Poland

Position: Customer Support Associate Job Description: At Arrow,   we're   currently looking for a   Mid/Senior   Customer Support Associate .   In this position,   you'll   have the opportunity to contribute individually and as part of a team by managing complex post-booking processes, ensuring   timely   order fulfillment, and supporting high-tier customers across the full order-to-invoice cycle.   What   You'll   Be   Doing :   Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.   Responsible for Post-booking to Invoice process, including but not limited to maintenance of Value-Added   orders & and   follow-up to complete the post-booking process.   Backlog   Management.   Responsibility for complex and   high tier   customer backlog.   Work with the buyer and different portals to   expedite   factory purchase orders to meet customer open order demands.   Pull reports from our Business Intelligence - BI system.   Handle SWAPS   Internal   Requisitions   - IR – ISO.   Allocations   /   Constraints   Materials.   Work   with   BOMs .   Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents).   Work with COP inventory, (Customer Owned Parts)   Support the sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the   initial   set of   expedites .   Work closely with the asset team to process orders for customers and resolve issues for the customer   in a timely manner .   Work with FA (First Articles) engineers to set up orders in the system.     Job   Complexity     Has developed knowledge and skills through formal training or considerable work experience.   Works within established procedures with a moderate degree of supervision.   Identifies   the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.           What   You'll   Need   4-year degree and 3-4 years of experience or High school graduate with equivalent related experience.   Ability to communicate fluently in English   ( German ,   French ,   Spanish   or any other language is a plus)   Industry experience is preferred in a similar field.   Must be familiarized with BOMs.   Must be familiarized with ERP systems - Oracle is a plus.   Must be familiarized with Business Intelligent - BI systems.   Must be familiarized with the Quoting process.   Must be familiarized with Expedites.   Intermediate to advanced   knowledge of Microsoft Excel is   a must .   Experience   supporting   sales   efforts .   Communication   skills   teamwork-oriented .     What’s In It for   you ?   This is a full-time position.   Working in a multicultural environment .   Permanent   contract .   Other benefits – Private medical care program, Multisport card   Hybrid   role     #LI-KK1 #LI-HYBRID     Location: PL-Gdansk, Poland (Aleja Grunwaldzka) Time Type: Full time Job Category: Business Support

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