Technical Support Advisor job opportunity at The Cigna Group.

Home Jobs In United States Of America Tag: Job Technical Support Advisor position at The Cigna Group


DatePosted 2 Days Ago bot
The Cigna Group Technical Support Advisor
Experience: 5-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Bloomfield, CT, United States Of America
loacation Bloomfield, CT....United States Of America

Role Overview We are seeking a Technical Support Advisor to provide Level 2 production support for Care Solutions applications, ensuring stable, reliable, and high‑performing production environments. This role plays a critical part in incident management, root cause analysis, and operational readiness, partnering closely with application development teams and business stakeholders across the Care Solutions ecosystem. The ideal candidate brings strong technical depth, a structured problem‑solving mindset, and the ability to operate effectively in a fast‑paced, cross‑functional production support environment. Key Responsibilities Lead investigation, triage, and resolution of high‑priority production incidents, including escalation coordination and stakeholder communication Partner with application development teams and business stakeholders to support operational readiness and ongoing production stability Review application designs, enhancements, and changes prior to production release to ensure performance, reliability, and supportability Develop and maintain subject‑matter expertise across end‑to‑end application workflows and system integrations Perform and contribute to root cause analysis (RCA) and drive corrective and preventive actions Promote design consistency, quality standards, and production support best practices across projects Coordinate production deployments and changes, ensuring alignment with business expectations and support processes Contribute to documentation, runbooks, and operational knowledge to improve support efficiency and resilience Required Qualifications Strong analytical and troubleshooting skills across application, middleware, and database technologies Hands‑on experience with database technologies such as Oracle, SQL, or MongoDB Experience supporting server platforms including UNIX, AIX, Linux, Windows, and virtualized environments Understanding of application development lifecycles, release management, and test environment support Experience with monitoring, alerting, capacity, and performance management tools Experience or working knowledge of AI‑enabled tools used to improve operational efficiency, automation, or reporting Excellent written and verbal communication skills, including technical documentation and stakeholder updates 5+ years of experience in application development, production support, or a related technical support role If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Other Ai Matches

Treasury Analysis Lead Analyst - HIH - Evernoth Applicants are expected to have a solid experience in handling Job related tasks
Business Analytics Lead Analyst - HIH - Evernorth Applicants are expected to have a solid experience in handling Job related tasks
Medical Director - Medical Oncologist Applicants are expected to have a solid experience in handling Job related tasks
Software Integration Engineer Applicants are expected to have a solid experience in handling Job related tasks
Manager/Senior Manager, Medical Consultant Applicants are expected to have a solid experience in handling Medical Consultant related tasks
HIH - QA & Testing Associate Advisor Applicants are expected to have a solid experience in handling Job related tasks
Actuaries- Hybrid Applicants are expected to have a solid experience in handling Job related tasks
Medical Principal - Gastroenterologist Applicants are expected to have a solid experience in handling Job related tasks
Loyalty and Retentions Sales Executive Applicants are expected to have a solid experience in handling Job related tasks
HIH - Cloud Engineering Advisor Applicants are expected to have a solid experience in handling Job related tasks
Claims Representative Applicants are expected to have a solid experience in handling Job related tasks
Home Infusion Nurse, Per Diem - Accredo - Casper, WY Applicants are expected to have a solid experience in handling Per Diem - Accredo - Casper, WY related tasks
Production Clerk- Accredo Applicants are expected to have a solid experience in handling Job related tasks
Application Development Senior Advisors- Hybrid Applicants are expected to have a solid experience in handling Job related tasks
Home Infusion Nurse, 32 hours - Accredo - Oahu, HI Applicants are expected to have a solid experience in handling 32 hours - Accredo - Oahu, HI related tasks
Information Protection Senior Analyst HIH – Evernorth Applicants are expected to have a solid experience in handling Job related tasks
Licensed Telephonic Counselor - Evernorth - Remote, Colorado Applicants are expected to have a solid experience in handling Colorado related tasks
Software Engineering Lead Analyst - HIH - Evernorth Applicants are expected to have a solid experience in handling Job related tasks
Medical Records Representative- Evernorth- Oakdale, PA Applicants are expected to have a solid experience in handling PA related tasks
Associate Senior Privacy Counsel Applicants are expected to have a solid experience in handling Job related tasks
Primary Care Physician - Evernorth Workplace Care - Fort Myers, FL - Sign-on Bonus Available Applicants are expected to have a solid experience in handling FL - Sign-on Bonus Available related tasks
Senior Database Administrator - Express Scripts Applicants are expected to have a solid experience in handling Job related tasks
Lead Account Coordinator - CuraScript SD - Hybrid Applicants are expected to have a solid experience in handling Job related tasks