Internship – Customer Success & Service Insights job opportunity at Roche.

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Roche Internship – Customer Success & Service Insights
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loacation Sant Cugat del Vallès, Spain
loacation Sant Cugat del..........Spain

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Título del Puesto: Internship – Customer Success & Service Insights (9-12 meses)   Ubicación: Sant Cugat del Vallès, Barcelona (Híbrido)   Duración: 9 a 12 meses   Área: Customer Success y Insights Service Area – Roche Diagnostics Spain ¿Te apasiona transformar datos en soluciones que mejoran la experiencia del cliente e impactan en la salud de las personas? En Roche Diagnostics, no solo ofrecemos soluciones de diagnóstico; sino que construimos relaciones de confianza con nuestros clientes para asegurar que cada paciente reciba resultados precisos a tiempo. Buscamos a un/a estudiante motivado/a para unirse a nuestro equipo de Customer Success Management y Service Insights. Tu misión será ayudarnos a "escuchar" lo que los datos dicen sobre el servicio que prestamos, permitiéndonos anticiparnos a las necesidades de los laboratorios y hospitales y argumentar con datos el funcionamiento de los mismos.   ¿Qué harás con nosotros? Dando soporte directo a nuestros Customer Success Managers (CSMs) y al equipo de Service Insights participarás en el ciclo de vida del servicio al cliente mediante: Service Insights & Reporting: Colaborar en la extracción, limpieza y análisis de datos de servicio para identificar patrones y áreas de mejora. Dashboards & Visualización: Ayudar a crear y mantener informes visuales (KPIs) y estandarizados que faciliten la toma de decisiones estratégicas. Soporte a Customer Success: Participar en el seguimiento de los planes de acción diseñados para clientes clave, asegurando que reciban el máximo valor de nuestras soluciones. Optimización de procesos: Proponer ideas frescas para automatizar reportes y mejorar la eficiencia del equipo de servicios.   ¿A quién buscamos? Estudiantes de Grado o Máster en Ingeniería, Matemáticas, Estadística o similares (imprescindible poder establecer convenio de prácticas). Data-driven mindset: SQL, Automatización de datos y reportes, principalmente en Tableau. Conocimiento de herramientas de inteligencia artificial que ayuden en el diseño de los reportes. Curiosidad analítica: No solo ves números, buscas la historia que hay detrás de ellos. Idiomas: Nivel fluido de español e inglés (leído y escrito). Actitud proactiva: Ganas de aprender en un entorno multinacional altamente tecnológico y colaborativo. Customer oriented   ¿Qué ofrecemos? Mentoría real: No estarás solo/a; formarás parte de un equipo experto que invertirá en tu desarrollo profesional. Impacto: Tu trabajo ayudará a mejorar la eficiencia de los servicios de diagnóstico en toda España. Flexibilidad: Modelo de trabajo híbrido y un ambiente basado en la confianza. Networking: Conexión con una red global de profesionales líderes en el sector HealthTech. ¿Estás listo/a para empezar tu carrera en el sector salud? Aplica ahora y ayúdanos a dar el siguiente paso en la excelencia del servicio. #RocheDiagnostics #Internship #CustomerSuccess #ServiceInsights #DataAnalytics #SantCugat #CareerStart     Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.

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