Agente de Soporte Técnico - Help Desk job opportunity at DXC Technology.

Home Jobs In Colombia Tag: Job Agente de Soporte Técnico - Help Desk position at DXC Technology


DatePosted 10 Days Ago bot
DXC Technology Agente de Soporte Técnico - Help Desk
Experience: General
Pattern: full-time
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loacation COL - DC - BOGOTA, Colombia
loacation COL - DC - BOG..........Colombia

Job Description: Agente  de Soporte Técnico 1er Nivel Carrera técnica o Licenciatura (terminada o trunca) en Sistemas , informática o similar. Experiencia minima de 6 meses  año brindando atencióy soporte vía telefónica, chat Portal Actitud  de servicio Capacidad para ayudar al usuario y solucionar su incidente rápidamente, o canalizar el incidente al grupo de soporte correspondiente. Excelente  habilidad en comunicación oral y escrita. Disponibilidad para manejo de rotación de horarios Mantener la confidencialidad de la información. Conocimientos básicos requeridos • Sistema Operativo Windows  (version: 10) • Configuración y soporte en correo  (ej: Microsoft Outlook) • Navegadores  (Google Crome, Microsoft Edge, Internet Explorer) • Manejo de herramientas para registro de tickets (ej. Servicenow) • Configuración de equipo de cómputo/Impresoras  vía remota • Manejo de herramientas de acceso remote (ej: logmein, anydesk, remote desktop manager, etc) • Comunicaciones : VPN, configuración de equipo escritorio, internet, etc. Responsabilidades: • Recibir llamadas, crear tickets y solucionar dentro del alcance incidentes de software/hardware de TI. • Documentar todo el proceso de solución hecho para solucionar el incidente • Crear tickets que deben ser escalados a grupos de segundo nivel. • Uso de bases de datos de conocimiento como apoyo para solucionar incidentes. • Seguimiento a los tickets asignados • Participar en mejoras en la atención del servicio At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available   here .

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