Customer Success Coach (m/w/d) job opportunity at Fiserv.

Home Jobs In Germany Tag: Job Customer Success Coach (m/w/d) position at Fiserv


DatePosted 19 Days Ago bot
Fiserv Customer Success Coach (m/w/d)
Experience: General
Pattern: full-time
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degreeAssociate
loacation Nuremberg, Germany, Germany
loacation Nuremberg, Ger..........Germany

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Customer Success Coach (m/w/d) Überblick Als Customer Success Coach (m/w/d) führen Sie ein Supportteam im Bereich bargeldloser Zahlungen, stellen exzellente Servicequalität sicher und entwickeln Ihre Mitarbeitenden fachlich wie persönlich weiter. Sie optimieren Prozesse, steuern das Tagesgeschäft und sind kompetenter Ansprechpartner für Händleranfragen sowie interne Projekte. Ihre Aufgaben: Führung und Coaching eines Teams im telefonischen und schriftlichen Support für Händler im Bereich bargeldloser Zahlungstransaktionen Förderung der individuellen Weiterentwicklung des Teams, Führen von Mitarbeitergesprächen und Vereinbaren von Zielen Sicherstellung reibungsloser Abläufe im Tagesgeschäft sowie hoher Servicequalität, Kundenzufriedenheit und Zielerreichung Analyse und kontinuierliche Optimierung von Prozessen zur Steigerung von Effizienz und Effektivität Unterstützung bei der Umsetzung interner Projekte Professionelle Bearbeitung von Kundenanfragen und Aufträgen Was Sie mitbringen sollten: Erfahrung im Dienstleistungssektor sowie mehrjährige relevante Berufspraxis Kompetenz in der disziplinarischen und fachlichen Führung von Mitarbeitenden Hohe Eigeninitiative, Belastbarkeit und zielorientiertes Arbeiten Ausgeprägte Kommunikationsfähigkeiten, Einfühlungsvermögen und soziale Kompetenz Souveränes, professionelles Auftreten Hohe Serviceorientierung sowie sehr gute organisatorische Fähigkeiten Sehr gute Deutsch- und gute Englischkenntnisse Sicherer Umgang mit MS Office Was von Vorteil wäre: Erfahrung im internen oder externen Projektmanagement Kenntnisse der Fintech- oder Zahlungsverkehrsbranche Aus- oder Weiterbildungen im Bereich Führung oder Management Fortgeschrittene Problemlösungsfähigkeiten Fremdsprachenkenntnisse Thank you for considering employment with Fiserv.  Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.  Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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