Part-Time Late Night Public Services Coordinator job opportunity at Brandeis University.

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DatePosted 14 Days Ago bot
Brandeis University Part-Time Late Night Public Services Coordinator
Experience: 3-years
Pattern: part-time
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degreeAssociate
loacation Brandeis - Waltham Campus, United States Of America
loacation Brandeis - Wal..........United States Of America

Reporting to the Associate Director of Public Services, the Late Night Public Services Coordinator is responsible for providing high quality, user-focused experiences to library users at Brandeis. Coordinates daily operations of front-line library services, including borrowing transactions, information assistance, stacks maintenance, equipment use, data collection, building operations, and student employee oversight. The Public Services Coordinator may work during regular hours or during evening or weekend hours and may participate in holiday and inclement weather coverage as required. This is a union position. Employees working in this position are covered by the collective bargaining agreement between the University and Service Employees International Union (SEIU) Local 888.  Provisions related to wages, benefits and other terms of employment are contained in the agreement. This position is part-time (17.5 hours a week) and the hiring range is $29 - $33.24/hour. Schedule: Academic Year (39 weeks) Tuesday - Thursday 8pm-2am For full consideration, please submit your resume and cover letter. Essential Functions: Supervises services and operations at the Information & Borrowing desk three evenings, 17.5 hours weekly, resulting in successful user-focused experiences. Assists with user interactions including handling circulation functions, equipment loans,  informational assistance, and oversight of building operations. Communicates and enforces policies, maintains routine oversight of building operations, and safety protocols to ensure the library maintains a safe and welcoming environment. Answers user questions via phone and email. Works with sensitive and confidential information. Works collaboratively to develop improvements to policies and procedures resulting in better user experiences. Assists with other projects and initiatives of the department and the library broadly. 35% Participates in training and supervision of student staff. Coaches students when working on projects and when engaged in direct customer service. Assists with providing semesterly student evaluations and documents performance issues as needed. 15%  Completes routine walk-throughs of each library floor to monitor for any structural changes to the building. Makes note of, communicates, and submits necessary facilities work orders as issues are discovered. 10% Oversees the claims returned process. Coordinates regular searches for claims returned books and communicates with users about the status of these materials. Responsible for maintaining documentation about processes and workflows related to claims returned searches. Provides staff training on these topics as necessary. Occasionally evaluates workflows and makes adjustments as needed. 10%  Manages building access and security during late night and weekend hours three evenings a week. Communicates and ensures respectful enforcement of policies and procedures while ensuring strong customer service and safety of users and staff. Understands emergency procedures and works closely with Public Safety, acting as the first responder to issues within the building. 20% Other duties as assigned. 10% Physical/Environmental Demands: Moderate physical activity such as sitting, standing, walking, kneeling, and lifting an average of 25 lbs. Requirements Education: B.A./B.S. or equivalent required. Background in an academic library environment or librarianship preferred. Familiarity with automated library system or similar system preferred. Work Experience: 1-3 years Ability to thoughtfully work with patrons and colleagues to resolve issues, including sensitive situations The Public Services Coordinator is primarily an on-site position. Pay Range Disclosure The University's pay ranges represent a good faith estimate of what Brandeis reasonably expects to pay for a position at the time of posting. The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience and education/training, internal peer equity, and applicable legal requirements. Equal Opportunity Statement Brandeis University is an equal opportunity employer which does not discriminate against any applicant or employee on the basis of race, color, ancestry, religious creed, gender identity and expression, national or ethnic origin, sex, sexual orientation, pregnancy, age, genetic information, disability, caste, military or veteran status or any other category protected by law (also known as membership in a "protected class").

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