Health and Usage Monitoring System (HUMS) Support Engineer job opportunity at Airbus SE.

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Airbus SE Health and Usage Monitoring System (HUMS) Support Engineer
Experience: General
Pattern: full-time
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degreeDiploma
loacation Singapore Area, Singapore
loacation Singapore Area....Singapore

Job Description: Airbus Helicopters (AH) Asia Pacific Hub for Support Engineering (APHSE) is 1 of the 4 Technical Support Regional Hubs supporting our customers worldwide for Follow-The-Sun (FTS) service, Aircraft-On-Ground (AOG) Technical Requests.  As a member of the Asia Pacific (APAC) Technical Support hub, the jobholder is expected to autonomously take charge of regional customers and Airbus Helicopters Customer Centres portfolios and ensure continued airworthiness of Airbus Helicopters fleet in the Asia Pacific region and to keep the fleet flying with high level of safety and reliability. Attend to customers' queries/technical problems with the HUMS systems Work with the team on collection of network technical/HUMS issues and prepare detailed impact analysis for product improvement.  Manage product specific topics - including Products Improvement Plan and Top Irritants which are affecting Customer Satisfaction scores for AH APAC  Assist and coordinate incident/accident investigation process. Proactively manages regular visits and/or online meeting with customers and Airbus Helicopters network as applicable. Primary responsibilities Customer Support Provide technical support to customers and AH Customer Centres on HUMS and Connected Services related topics Steer the request treatment by defining a proper resolution action plan and liaising with proper Airbus Helicopters stakeholders (product support, technical support experts, technical data focal points, logistics managers, design office, etc.) Target operational excellence and high level of customer satisfaction by mastering operational routines in accordance with technical request treatment performance criteria (Turn-Around-Time, On-Time-Delivery, ...) Contribute to the highest customer satisfaction to support Airbus Helicopters Customer Survey KPI Act as the customer escalation contact, and ensure that such escalations are addressed appropriately Continuously exchange with customers within assigned portfolio with periodical technical review meetings/ regular visits/ conference calls to strengthen the customer technical relationship Develop close relationship with the customer, to align and collaborate on challenges and expectations with customers  Support Aircraft On Ground (AOG) hotline and enquiries pertaining to HUMS and Connected Services topics Participate to Technical Support Center continuity of service during facility closure period and out-of-office hours including week-end and public holidays Technical Analytics Ensure fault isolation/ root cause analysis and technical events/ enquiries follow-up, with Marignane & Donauworth headquarter and Asia Pacific customers Report in-service incidents to technical support expert for technical advisory and In Service Incident Report  Report fault cases detected by HUMS to Marignane & Donauworth headquarter Technical Competencies, APAC  Support Asia Pacific Customer Centres and Technical Representatives and keep continuous weekly monitoring of their performance Maintain communications with other Asia Pacific Customer Centres stakeholders, with an integrated collaboration with Asia Pacific Customer Centres Technical Support Team Work with the leadership team to drive growth and transformation initiatives - including contribution to the support knowledge base Develop and deliver training programs to enhance the technical skills and knowledge of the customer centres and network partners Compliance Ensure alignment with Airbus export control compliance framework in accordance with relevant Airbus Directive and Method Ensure compliance with Regulation, Airworthiness and Quality standards Requirements Recognized Aerospace or Engineering Diploma or Bachelor's Degree, or related At least five years working experience in helicopter maintenance At least five years working experience with HUMS Effective written and oral communication skills in English Computer literate with a deep knowledge of Microsoft Windows Operating System and Microsoft Office applications Basic IT network knowledge and remote connectivity This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Helicopters Southeast Asia Pte Ltd Employment Type: Permanent ------- Experience Level: Professional Job Family: Customer Eng.&Technical Support&Services <JF-CS-PS> By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to  emsom@airbus.com . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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