Training Product Support Engineer job opportunity at Airbus SE.

Home Jobs In India Tag: Job Training Product Support Engineer position at Airbus SE


DatePosted 20 Days Ago bot
Airbus SE Training Product Support Engineer
Experience: 6-years
Pattern: full-time
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loacation Bangalore Area, India
loacation Bangalore Area....India

Job Description: We are looking for a Training Product Support Engineer to support our worldwide customers. Who has a keen interest and knowledge in the Aviation industry.  Duties / Responsibilities :  Troubleshooting incidents. Follow defined processes to ensure seamless support Development & maintenance of reports Create Help/FAQ, Instructional documents based on customer queries received Escalation management. Learning Management System (LMS) administrative tasks / support. Project coordination to assist project leads (basic certifications in change management preferred) All other duties as assigned Proactive customer centric approach to ensure there is minimal delay in resolving their requests  Assist in Content writing, Reports and Preparing documents for deliverables. Responsible for the request for proposal authoring and will contribute to the contract, the statement of work, and the transition plan Keep regularly up to date technical knowledge (digital interfaces, software, hardware and Training Products) Ensure team adheres to KPIs, SLAs and publishes regularly (weekly/monthly) reports to stake holders Ensure to document all processes (new, change/updated) as per required quality standards of the organization Assist L1 timely manner and ensure they get frequent process updates and they are autonomous in their BAU.  Knowledge, Skills, Abilities & Other characteristics :  Customer handling skills - Incident and escalation management (relevant certifications preferred like ITIL, Project management life cycle, etc) Understanding of administration of learning management system (to create/update and manage course catalog, user permissions, user interface, login method, etc) Good understanding of XML and HTML content Good knowledge of MS office / Google Suite Package – Advance Level in Excel and VB. Good understanding on Basic type of product testing (Regression, UAT) Basic Knowledge of AWS platform  Basic or good knowledge of cloud-based Learning Management System (LMS)  Good written and verbal communication skills - English Ability to establish and maintain cooperative working relationships Ability to work in a team environment, remaining attentive to ideas, recognizing responsibilities, and actively participating with others to accomplish assignments and achieve desired goals Identifies what needs to be done and takes action before being asked or required Language skills: English negotiation level Adaptability to Work flexible in shifts and stretch during the team requirements.  Computer skills - Deployment / Installation / DOS / Internet configurations / SaaS applications. Customer centric approach in dealing with all types of customers.  Technical knowledge covering development, validation, deployment and use cases all types of training means technologies. Knowledge of Training Center's operations (ATO/MTO), experience in understanding the OEM (Original Equipment Manufacturer) processes will be an added advantage Knowledge of any training products/solutions such as LMS, Smarter Classroom, MyTDS platform is plus Team player, CAN DO attitude, adaptability  Qualifications :  Bachelor’s degree in Computer Science / Aerospace / Engineering Basic/advanced knowledge on online learning formats such as Text/HTML, PDF, Video, PPT, XML and any other common formats used with online learning materials (SCORM, AICC etc) Prior experience in a client facing help desk or technical support environment or equivalent consulting experience (minimum 5-6 years) Experience in a self-directed work environment This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus India Private Limited Employment Type: Permanent ------- Experience Level: Professional Job Family: Training support & services <JF-CS-TS> By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to  emsom@airbus.com . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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