Support Specialist job opportunity at IDEXX Laboratories, Inc..

Home Jobs In United Kingdom Tag: Job Support Specialist position at IDEXX Laboratories, Inc.


DateMore Than 30 Days Ago bot
IDEXX Laboratories, Inc. Support Specialist
Experience: General
Pattern: full-time
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degreeAssociate
loacation London, United Kingdom, United Kingdom
loacation London, United..........United Kingdom

Job Description   PRIMARY DUTIES AND RESPONSIBILITIES:   Provides customer technical support for one or more Company products or services, including pet and other animal health care-related products for veterinarians, medical diagnostic and water-testing equipment and other products and services .     Support may consist of answering customer questions, explaining products and services, instructing in use of equipment,   coordinating   and   assisting   with equipment installations, configuring computer system hardware or software,   troubleshooting   and repairing system, database or data communication issues, customer order entry and billing or other priorities .     Determines   customer needs,   researches   and provides solutions, coordinating with other team members as needed .     Ensures   ongoing customer satisfaction   and continuing   strong customer relationships .     Supports quality management   system   and other compliance requirements.     EDUCATION:   High School diploma or equivalent combination of education and experience   required . Associates degree,   Bachelor's   degree or equivalent preferred.     REQUIRED SKILLS AND ABILITIES:   High quality customer facing   interpersonal   skills, with experience working with customers and   maintaining   good customer relationships.   Technical record keeping management skills.   Reasoning and analytical skills to resolve issues.   Phone skills, with   the ability   to   establish   rapport.   Attention to detail.   Organized with   the ability   to multi-task.   Ability to work independently and as part of a team.   Supervisory   skills, if   a lead position.   Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive,   friendly   and understandable manner.   Personal computer skills, including Microsoft Office.     PHYSICAL DEMANDS:   Extensive sitting,   phone   and computer use.   May be   required   to lift,   move   and carry up to 50 pounds.   Specific vision abilities   required   include close vision, color vision, depth perception, and the ability to adjust focus.   Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person.   Ability to communicate verbally on   the phone   and in person.   Fluency in the English language.   Extended hours may be   required .   Some travel   is   required .     WORK ENVIRONMENT:   Laboratory environment with potential biohazards present.   Potential for   exposure to agents known to cause zoonotic disease in humans and use of potentially hazardous chemicals as defined by the National Hazard Communication Standards. A complete list of such chemicals is available from department supervision.     LEVELING GUIDE:   Has developed skills through formal training or considerable work experience .    Performs   a full   range of established procedures and will typically be considered skilled through on-the-job experience.   Work typically involves technical skills and/or administrative duties within established procedures with a moderate degree of supervision.   Resolves routine issues without supervisory approval   What you can expect from us:   Opportunity for annual bonuses      Medical Insurance     Cycle to work scheme      Work from home and wellbeing stipends      10% pension contribution       Why IDEXX     We’re   proud of the work we   do, because   our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.      So, what does that mean   for   you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement .         Let’s   pursue what matters together.      IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.     # LI-RM1    

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