Customer Service Advisor - Spanish 2026 job opportunity at Concentrix.

Home Jobs In Philippines Tag: Job Customer Service Advisor - Spanish 2026 position at Concentrix


DatePosted Yesterday bot
Concentrix Customer Service Advisor - Spanish 2026
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation PHL Quezon City, Philippines
loacation PHL Quezon Cit..........Philippines

Job Title: Customer Service Advisor - Spanish 2026 Job Description The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis. The agent will work an assigned shift, which may have varying start times. Answers and responds to inbound calls, returns call from emails, website queries using documented procedures, available tools and supplied script(s) to assess consumers support needs and handle/route accordingly to the satisfaction of the consumer Verifies all contact information Creates cases within supplied Customer Relationship Management (CRM) system Documents problem definition Documents and logs all contacts and actions into CRM as specified in guidelines Includes all appropriate case data (soft and hard copies) i.e. CRM survey responses based on reason codes, email, photos, CSAT surveys emailed to consumer post resolution, etc. Provides help and clear direction to consumers on follow-up actions to be taken for resolution Escalates to internal and external persons in accordance with process direction i.e. to Escalation owner on team, Fulfillment and client when appropriate Provides customers with follow-up action to be taken and documents in CRM Remains knowledgeable of performance requirements, brands/product and process documentation Maintains awareness of and compliance with all Concentrix personnel policies Achieves specified performance goals and knowledge of all tools used in the process Additional responsibilities as required i.e. reporting, reporting unresolved issues, handling of hang-ups, etc. #LI-DNI Location: PHL Quezon City - Tera Tower 1st Floor Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Other Ai Matches

Senior Business Analyst Applicants are expected to have a solid experience in handling Job related tasks
Représentant Clientèle (Francophone) - Solutions de Chauffage Applicants are expected to have a solid experience in handling Job related tasks
Ilo-Ilo iRecruit Engage 2025 Applicants are expected to have a solid experience in handling Job related tasks
Professional, BI Specialist Applicants are expected to have a solid experience in handling BI Specialist related tasks
Service Representative (French-speaking) - For Audi - Remote Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Rep – Tax (Seasonal, Remote) Applicants are expected to have a solid experience in handling Remote) related tasks
Flemenkçe Müşteri Danışmanı Applicants are expected to have a solid experience in handling Job related tasks
Collections Advisor Applicants are expected to have a solid experience in handling Job related tasks
General Ledger Accounting SME Applicants are expected to have a solid experience in handling Job related tasks
Customer Service - Medical Vacancies - English & Multilingual Applicants are expected to have a solid experience in handling Job related tasks
Associate, Sales Support Applicants are expected to have a solid experience in handling Sales Support related tasks
Customer Service Representative (Swedish-speaking) - On-site - Banking Industry BN01 Applicants are expected to have a solid experience in handling Job related tasks
2026 Training and Quality GVPTP Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Advisor - Bridgetowne Events 2026 Applicants are expected to have a solid experience in handling Job related tasks
Skype for Business & MS Teams Consultant Applicants are expected to have a solid experience in handling Job related tasks
Account Manager (German-speaking) - Hybrid - Hospitality Industry RH01 Applicants are expected to have a solid experience in handling Job related tasks
Content Moderator (Polish-Speaking) – Global e-Commerce Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Advisor - Eton 2026 Applicants are expected to have a solid experience in handling Job related tasks
Customer Service - German Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Representative (Portuguese-speaking) - Cryptocurrency Company Applicants are expected to have a solid experience in handling Job related tasks
Associate, Sales Development (Thai Speaker) Applicants are expected to have a solid experience in handling Sales Development (Thai Speaker) related tasks
Customer Service Representative (Bilingual: Turkish/English) - Amman Applicants are expected to have a solid experience in handling Job related tasks
Content Moderator (Dutch-Speaking) – Global e-Commerce Applicants are expected to have a solid experience in handling Job related tasks