Professional I, IT Operations- Bilingual job opportunity at Concentrix.

Home Jobs In Dominican Republic Tag: IT Operations- Bilingual Professional I, IT Operations- Bilingual position at Concentrix


DatePosted 3 Days Ago bot
Concentrix Professional I, IT Operations- Bilingual
Experience: 3-years
Pattern: full-time
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IT Operations- Bilingual

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degreeAssociate
loacation Dominican Republic- San Isidro, Dominican Republic
loacation Dominican Repu..........Dominican Republic

Job Title: Professional I, IT Operations- Bilingual Job Description The IT Senior Support Engineer provides end user support across the organization’s desktop, network, telephony and application(s) environment. The candidate will maintain, analyze, troubleshoot and repair/replace/upgrade computer systems, hardware, software, and computer peripherals, as well as serve as an escalation point to ensure tickets/incidents are resolved according to SLAs. The position requires excellent communication skills, attention to detail and problem-solving capabilities. Key Duties and Responsibilities    •    Build and support Windows and iOS workstations and laptops including image builds, testing, deployment, patches as well as ongoing maintenance.  •    Install, configure and support all desktop applications (such as MS Office, Office365, Outlook, Teams, One Drive, softphones, HDD to HDD Imaging / Ghosting, printer, scanner, bio metric, data encryption, VPN, WIFI configuration, and firmware updates for deskside equipment such as Cisco & Avaya phones)   •    Install and support encryption software on all workstations.  •    Support and maintain user account information including rights, security and systems groups.  •    Diagnosis, repair and/replace hardware such as motherboards, SMPS, RAM, laptop LCD and HDD •    Install and support Avaya hard phone, video conferencing equipment, etc.   •    Resolve tickets within prescribed SLAs.    •    Partner with vendor support contacts to resolve technical issues within the desktop/laptop environment.   •    Escalate issues and involve management and experts wherever required to resolve issues as quickly as possible with a sharp focus on maintaining SLAs.   •    Exercise discretion and judgment on matters related to ticket priority, on premises network/WIFI stability, and similar matters related to customer satisfaction on a regular basis   •    Use diagnostic tools to analyze, troubleshoot and resolve problems associated with network connectivity and/or workstation hardware/software.  •    Use tools and methodologies to load, copy and customize operating system configurations for deployment.  •    Provide support in testing and failover of the business continuity plan  •    Perform basic troubleshooting of phone issues and assist the telephony team as needed   •    Setup and maintain training rooms as needed. •    Track hardware and software inventory; escalate issues to manager as needed    •    Coach end users on basic software, hardware and peripheral device operation   •    Proactively suggest modifications and additions to desktop standards and guidelines  •    Arrange and/or prepare equipment for shipping/receiving  Complete all assigned, mandatory training within the timeframe provided. Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.   Qualifications and Experience Required     •    1-3 years supporting desktop/laptop hardware and software in a Windows-based PC/LAN environment or equivalent    •    CompTIA A+/ Network+/Server+, MCSA/MCSE and/or CCNA or similar certifications required. Bachelor’s degree/diploma in Computer Science preferred.   •    Proven problem management, incident management, customer/client management, change management, RCA, and ticket analysis experience.  •    Strong technical knowledge of desktop/laptop hardware and software applications  •    Proficient in current protocols, operating systems and standards including Windows 10, 11, iOSx, and Open-Source Initiative  •    Demonstrable experience using desktop management tools such as SCCM, WDS, WSUS, LanDesk, Bigfix or equivalent is preferred   •    Prior experience troubleshooting, resolving and supporting desktops, laptops, applications, hard phones and WIFI devices    •    Demonstrable experience in ticket resolution using industry leading ticketing systems and ITIL based framework. •    Experience managing Active Directory at the Organization Unit level   •    Experience supporting VOIP-enabled contact center preferred    •    Flexibility to work overtime as needed   Location: Dominican Republic- San Isidro Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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